Case management
Tenancy support that helps every resident settle and stay
Settling-in visits, temporary housing visits, welfare referrals and furniture support run as cases on one resident record, so support never slips.
- 1resident record for every visit
- Everyvisit due date tracked
- 0support requests lost
What it means
For the resident
You get the visits and support you were promised, from a team that already knows your history.
For your tenancy support team
Every visit, referral and follow-up is due, owned and visible, so a tenancy at risk gets attention early.
Support that starts on day one
Settling-in visits scheduled
General needs settling-in visits and new resident checklists are raised for each new tenancy, so no tenancy starts without a visit.
Temporary housing visits on a cycle
Welcome, regular and annual visits for temporary housing run as their own case types, with each due date tracked.
Money and furniture support
Welfare benefit referrals and support to replace furniture are raised from the same record as the rent account.
Early signs acted on
Absence of tenant, hoarding and safeguarding concerns are raised as cases, so a tenancy at risk is picked up before it fails.
What our tenancy support software covers
Every visit, referral and follow-up a tenancy support team needs, on one resident record.
Visits for every new tenancy
General needs settling-in visits and new resident checklists, raised for each new tenancy.
Temporary housing visits
Welcome, regular and annual visits for temporary housing, each with a due date and an owner.
Money and furniture support
Welfare benefit referrals and support to replace furniture, linked to the rent account.
Early signs and moves
Absence of tenant checks, decants and moves, with links to safeguarding, rent arrears and repairs.
How it works
How support follows a resident from the start of a tenancy.
Tenancy starts
A settling-in visit or a temporary housing welcome visit is raised with a due date.
Visits on schedule
Regular and annual visits follow automatically, and missed visits are flagged.
Support raised
Welfare, furniture or safeguarding needs found on a visit become cases on the same record.
Tenancy sustained
Every visit and outcome is evidenced, and the history is there for the next colleague.
Supported and temporary housing on one platform
Councils and housing associations running temporary housing or supported schemes use the same housing case management system (CMS) as the rest of the organisation. Visit cycles, referrals and case types are configuration rather than development, so each scheme can follow its own process. When a concern needs more, a safeguarding referral or a rent arrears conversation starts from the same record, and residents can follow updates in the customer portal.
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager — VIVID
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Frequently asked questions
Can Propsys360 manage temporary housing visits?
Yes. Welcome, regular and annual visits for temporary housing run as their own case types, each with a due date and an owner.
Does it work for supported housing schemes?
Visit schedules, referrals and case types are configuration rather than development, so a supported housing scheme can run its own cycle on the same record. We will confirm the detail against your scheme in a demo.
How does tenancy support link to rent arrears?
Welfare benefit referrals and arrears sit on the same resident record, so income and tenancy support teams see the same picture. See income management.
See tenancy support working
We will follow a new tenancy from settling-in visit to sustained tenancy using realistic case data.