Every asset. Every decision.
Keep stock condition data current between survey cycles
Capture consistent component-level survey data on mobile, work offline where needed, and feed the results directly into asset records, compliance and 30-year investment planning.
- 100%offline capable on site
- 30yrinvestment plan from live data
- 1asset record, always current
- Everycomponent tracked
What it means
For the resident
Investment in the home is based on what surveyors and day-to-day work actually show, with findings connected directly to future action.
For your Assets team
Survey data moves into the asset record and investment plan without a separate re-keying exercise, while repairs and replacements keep component information alive between programmes.
From periodic snapshot to living record
Works offline, syncs later
Complete structured forms, photographs and condition grading without a signal, then sync when connectivity returns.
Consistent by construction
Validation and guided forms help different surveyors record the same component in the same way.
Feeds the investment plan
Condition, remaining life and component information feed the asset register and future investment profile.
Updated by everyday work
Repairs and component replacements can update the same record, helping formal survey data stay useful for longer.
What Propsys360 covers for stock condition surveys
- Mobile survey capture, fully offline capable
- Configurable forms by component and archetype
- Photographic evidence against each component
- HHSRS hazard capture during survey
- Damp and mould risk recording
- Energy and EPC data capture
- Component lifecycle and replacement modelling
- 30-year investment plan generation
- Survey programme scheduling and surveyor allocation
- Data quality validation and exception reporting
How it works
The path a case takes from the moment it arrives, and what happens automatically at each step.
Programme the surveys
Properties are selected by archetype, age or risk, and allocated to surveyors with routes and appointments.
Capture on site
Guided forms with validation and photographs, working fully offline where there is no signal.
Sync and validate
Data uploads on reconnection and is checked against expected ranges, so anomalies are caught while the surveyor can still recall the visit.
Plan the investment
Component condition and life expectancy feed the 30-year plan, updated continuously by day-to-day repairs activity.
Built into every module
Workflows, a rules engine, notifications and tasks run underneath every part of Propsys360. Routine work moves on by itself, so your teams can focus on the edge cases and the residents who need extra support.
Notifications on every channel
Residents are kept informed at each step by SMS, email and the customer portal, without anyone sending updates by hand.
Multi-channel and omni-channel
Residents can get in touch by phone, portal or email, and switch between them. The record and the history follow them, so nobody has to repeat themselves.
Automation
Workflows and the rules engine move routine work on automatically: appointments, reminders, follow-ups and escalations before a deadline is missed.
Tasks for the right role
Each step raises a task for the role that owns it, with a due date in the diary, so work reaches the right person without being chased.
What you can achieve
A more current asset picture
A more current asset picture, with less re-keying and quality checking between survey cycles.
Fewer avoidable revisits
Fewer avoidable revisit journeys, because data is captured right the first time.
Faster from finding to decision
Faster movement from survey finding to investment decision.
What asset and condition data has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Asset register from site and block down to unit and component
- Stock condition surveys with component grading
- HHSRS surveys covering all 29 hazards
- Thirty-year component replacement forecasting
- Decent Homes criteria assessment
- Asset grading and stock viability
- EPC position and energy improvement planning
- Planned maintenance and capital programmes
- Mobile inspections that work offline
- Investment planning and strategic asset reporting
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Do surveyors need a signal on site?
No. The app is offline-first — everything is captured locally and syncs when a connection returns. Rural and basement stock is the normal case, not the exception.
Can we use our own survey forms?
Yes. Forms are configured to your components, archetypes and data standards rather than a fixed template.
How does this keep data current between surveys?
Repairs and component replacements update the asset record as they are completed, so condition data ages far more slowly than a survey-only approach.
Does it support HHSRS and damp risk?
Yes. Hazards and damp risk indicators are captured during survey and feed straight into the compliance and damp and mould workflows.
See survey capture on a real property
Run a survey on a live device, offline and online, then follow the captured component into the asset and investment plan.