Solution
A faster route through the repairs backlog, without more headcount
Better triage, live scheduling and fewer no-access visits close a backlog faster than adding capacity — and Propsys360 runs all three from one connected record.
- 40%fewer repair calls
- Fewerno-access visits
- 1sttime fix, right trade
- 0extra headcount needed
Where a backlog actually comes from
Wrong trade attending
A job coded incorrectly at intake becomes two visits instead of one. Triage on the description fixes this at the point of logging.
No-access visits
Failed appointments consume capacity and generate repeat calls. Resident-chosen slots against live availability cut them sharply.
Invisible history
Without property history, recurring faults get repeated temporary fixes. The fourth visit was avoidable at the first.
Capacity you cannot see
When contractor availability is not visible, work queues rather than being scheduled into slots that exist.
What Propsys360 covers for a repairs backlog
- Backlog analysis by trade, age and cause
- AI triage on repair descriptions
- Priority and target date reassessment
- Resident-selected appointment booking
- No-access recording and automatic rebooking
- Contractor capacity and diary visibility
- Recurring fault and archetype identification
- Damp and mould backlog separation
- Contractor performance comparison
- Backlog burn-down reporting
How it works
The path from first conversation to live running, and what happens at each step.
Analyse the backlog
We look at what is actually queued — by trade, age, priority and cause — rather than treating it as a single number.
Fix intake
Triage classifies jobs correctly at logging, so new work stops adding to the same problem.
Recover lost capacity
No-access reduction and better scheduling release capacity you already pay for.
Burn it down and hold it
Progress is tracked openly, and the intake changes prevent the backlog rebuilding.
Before and after: a repairs backlog
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Propsys360 |
|---|---|
| The backlog is managed by adding people. | Diagnosis, routing and scheduling reduce what enters the queue. |
| Failed appointments are discovered on the day. | Availability, access and no-access are tracked and pre-empted. |
| Contractor capacity is a phone call. | Live availability drives the booking. |
What actually clears a backlog
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Guided diagnosis so the right trade attends
- Dynamic scheduling against live availability
- Bundled repairs on a single contractor visit
- Follow-on works linked to the parent job
- Mobile operatives working offline
- No-access workflow and repeat-visit reduction
- Contractor SLA and performance visibility
- First-time-fix measurement and trend
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Can we clear a backlog without more contractors?
Often yes. No-access visits, wrong-trade attendance and repeat visits for recurring faults typically consume a meaningful share of existing capacity.
How quickly do we see movement?
Intake improvements affect new work immediately. The existing queue depends on its size and mix, which the analysis stage establishes honestly.
Does damp and mould get treated separately?
Yes. Awaab's Law cases carry statutory deadlines and are separated from the general backlog rather than queued alongside it.
Will this show which contractors are underperforming?
Yes. Completion times, no-access rates and repeat-visit rates compare across contractors on consistent data.
See what your backlog is actually made of
We can analyse a sample of your repairs data and show the split between capacity, triage and access problems.