Notting Hill Genesis: improving lives with tech
How cloud migration, system integration and scalable architecture helped one of the UK's largest housing associations serve residents better.
Notting Hill Genesis: improving lives with digital transformation
The challenge
Notting Hill Genesis (NHG) is one of the largest housing associations in England, with more than 55,000 homes in Greater London alone. It was formed in 2018 by the merger of Notting Hill Housing and Genesis Housing Association, with a focus on providing decent, affordable homes for lower-income households.
The approach
NHG launched a new resident user portal, built by a third party, and then took on the ongoing work of enhancing and maintaining it. As usage grew and their development goals expanded, NHG needed to scale their in-house IT capacity — but recruiting, onboarding and training permanent and contractor staff was slow and expensive. They needed a more flexible way to resource the work.
The result
By outsourcing development capacity to Neo Technology's global teams, NHG extended their delivery capacity without the overhead of direct contractor management, and reduced contractor costs.
"The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings. Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners — including system enhancements, data integration and cloud migration — enabling us to accelerate our digital transformation goals."
Group CIO, Notting Hill Genesis
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What's inside
- Why transformation programmes stall in housing
- Sequencing change so residents feel it early
- Measuring whether it worked
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Related proof
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