Every home. Every day it stands empty.
Bring homes back into use sooner with one joined-up journey
Measure from notice to new tenancy, run works and marketing in parallel, and give every team one visible pipeline from property availability to sign-up.
Empty homes cost twice
One record, from notice to keys
The void opens when notice is given. Works are ordered and tracked against the same record the advert is prepared from, so preparing the home and marketing it happen together rather than in sequence. Applications arrive from every route into one shortlist, and an accepted offer carries property, rent and household details straight into the new tenancy.
Performance you can act on
Turnaround is reported by void path, so a standard re-let is compared against standard re-lets rather than lost in an average with major works and decants. Where a path is running over target, the stage causing it is visible.
- Noticeto keys, measured end to end
- Onetimeline across every team
- Liveadverts published to portals
- Everyday of lost rent made visible
What it means
For the resident
Applicants can see progress and new residents move into homes that have been prepared and let through one coordinated process.
For your Lettings and Voids teams
Notice, inspection, works, advertising, shortlisting, offer and sign-up sit on one timeline so every stage and hand-off is visible.
Void days measured from notice, not from keys
The clock starts when notice is given
Measure the full period from notice to new tenancy rather than only the days after keys return.
Works and letting run in parallel
Prepare the advert, shortlist and sign-up while void works are progressing where the property and policy allow.
One pipeline, every stage
Draft, advertised, shortlisting, offer, sign-up and completed status are visible to all teams from the same record.
Sales handled alongside lettings
Property, rent and household information flow into the new tenancy without another re-keying step.
What Propsys360 covers for lettings and voids
- Void tracking from notice through to re-let
- Void works ordering and contractor scheduling
- Property adverts and publishing to listing portals
- Applications, shortlisting and offers
- Local authority nominations and choice-based lettings
- Sign-up, tenancy creation and first payment
- Shared ownership and outright sales pipelines
- Rent loss and turnaround reporting by path and scheme
How it works
The path a case takes from the moment it arrives, and what happens automatically at each step.
Notice is given
The void record opens and the clock starts, with the expected re-let date set from the void path rather than guessed.
Works and advert together
Void works are ordered while the advert is prepared, so marketing is not waiting on a completion certificate before it starts.
Applicants shortlisted
Applications, nominations and choice-based bids arrive in one pipeline and move through shortlisting to offer.
Sign-up and keys
The tenancy is created from the letting, so the new record carries the property, rent and household details already captured.
Built into every module
Workflows, a rules engine, notifications and tasks run underneath every part of Propsys360. Routine work moves on by itself, so your teams can focus on the edge cases and the residents who need extra support.
Notifications on every channel
Residents are kept informed at each step by SMS, email and the customer portal, without anyone sending updates by hand.
Multi-channel and omni-channel
Residents can get in touch by phone, portal or email, and switch between them. The record and the history follow them, so nobody has to repeat themselves.
Automation
Workflows and the rules engine move routine work on automatically: appointments, reminders, follow-ups and escalations before a deadline is missed.
Tasks for the right role
Each step raises a task for the role that owns it, with a due date in the diary, so work reaches the right person without being chased.
What you can achieve
Fewer hidden waiting days
Fewer hidden waiting days and clearer ownership at every hand-off.
Earlier marketing, faster re-lets
Earlier marketing and faster re-lets, because works and marketing run in parallel.
Rent loss and turnaround visible
Better visibility of rent loss and turnaround performance across your portfolio.
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Does this handle choice-based lettings and nominations?
Yes. Direct applications, local authority nominations and choice-based bids all feed the same shortlist, so a property is not managed differently depending on where the applicant came from.
Can we advertise to external property portals?
Yes. Adverts are prepared against the property record and published out, so the listing carries the same rent, tenure and availability the system holds.
How are void days actually calculated?
From the date notice is given to the date the new tenancy starts, with each stage timestamped so you can see where the time went rather than only the total.
Does it cover sales as well as lettings?
Yes. Shared ownership and outright sale follow their own pipeline in the same module, rather than being tracked separately in finance or development.
See void times broken down by stage
Map one real void from notice to sign-up and see exactly where days can be removed.