Lintel360.ai capability
Regulator returns without the fortnight
TSM submissions, Awaab's Law evidence and Consumer Standards packs generated from live data, with the working shown and every figure traceable.
Reporting is not the hard part — proving it is
Evidencing the number, not producing it
Most providers can produce a number. What takes the fortnight is evidencing it — finding the records behind the figure, reconciling two systems that disagree, and being confident it will survive a challenge. Generating returns from the live operational record removes that step, because the evidence and the figure come from the same place.
What changes at inspection
When a regulator asks how a measure was calculated, the answer is a drill-down rather than a reconstruction. That difference is the whole argument for joined-up data.
- Oneclick to a return
- Livedata, not last month's
- Traceableevery figure
- Audittrail included
What it means
For the resident
The standards that exist to protect you are evidenced, not asserted.
For your Compliance and Governance teams
TSM returns, Awaab's Law watchlists and Consumer Standards packs come out in one click, pre-built on housing definitions.
The returns you have to file, built from the data you already hold
TSM without the reconciliation
Tenant Satisfaction Measures assembled from the operational record rather than rebuilt in spreadsheets each cycle.
Evidence packs on demand
An Awaab's Law case pack — timeline, actions, correspondence, photographs — exported as a document rather than reassembled by hand.
Consumer Standards coverage
Outcomes mapped to the standards so the gap between what you do and what you can prove is visible before an inspection, not during one.
Figures you can defend
Every number links back to the records behind it, so a challenged figure is answered by drilling in rather than by starting again.
What Lintel360.ai covers for regulator-grade reporting
- Tenant Satisfaction Measures calculation and submission-ready output
- Awaab's Law case evidence packs with full timeline
- Consumer Standards outcome mapping
- Board and committee reporting from the same source as operational data
- Historic comparison across periods
- Full audit trail on every generated return
How it works
The path a case takes from the moment it arrives, and what happens automatically at each step.
Map once
Agree how your data maps to each measure, so the definition is fixed and consistent between cycles.
Generate
Returns build from live data on demand rather than being compiled at period end.
Evidence
Drill from any figure to the underlying records if a number is questioned.
Before and after: regulator-grade reporting
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Propsys360 |
|---|---|
| Returns are compiled from separate extracts each cycle. | Returns generate from the live operational record. |
| A challenged figure takes days to substantiate. | Every figure drills to the records behind it. |
| Definitions drift between reporting periods. | Definitions are configured once and held constant. |
What regulator-grade output has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Tenant Satisfaction Measures, submission ready
- NROSH+ Statistical Data Return extract
- Consumer Standards outcome mapping
- Awaab's Law evidence packs per case
- HouseMark KPI comparison
- Board and committee reporting
- Period-on-period comparison with fixed definitions
- Audit trail on every generated return
More of Lintel360.ai
Every capability answers questions against the same housing data, inside your own environment. They are parts of one product rather than modules to license separately.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Does this file the return for us?
No — it produces the submission-ready output and the evidence behind it. Filing stays with your team, as does responsibility for sign-off.
What if our definitions differ?
Definitions are configured to your interpretation and then held constant, which is what makes period-on-period comparison meaningful.
How current is the data?
Live. Returns are generated from the operational record, so a return produced today reflects today rather than the last overnight refresh.
Can we see how a figure was calculated?
Yes. Every figure exposes its underlying query and records — the same explainability that applies to any other answer.
See a return built from live data
We will walk through TSM and Awaab's Law outputs against a realistic dataset.