Every journey. Every obligation.
One tenancy record from offer to termination
Keep household, tenancy, vulnerability, rent, documents, contacts and decisions together so every team can understand the current position and the history behind it.
- 1record, allocation to ending
- Everytenure on one platform
- 100%of decisions evidenced
- 0handover gaps between teams
What it means
For residents
Your circumstances, communication needs and tenancy history are available to authorised colleagues, reducing the need to explain the same situation again.
For Housing Management teams
Allocation, sign-up, household change, succession, transfer and termination run on one continuous record with tasks, documents, decisions and audit history.
One record, start to end
The whole lifecycle in one place
Create the tenancy from the offer, complete digital sign-up, manage changes and trigger the void automatically when the tenancy ends.
Circumstances that stay visible
Vulnerabilities, adjustments and support needs stay visible to the authorised teams whose service is affected by them.
Officers see their patch
Patch and role dashboards surface tenancies, tasks and cases needing attention so officers work from priorities rather than periodic reports.
Evidence when it matters
Every relevant change, contact and decision is timestamped and attributable for review, complaint handling or legal action.
What Propsys360 covers for tenancy management
- Allocation, offer and sign-up workflow
- Tenancy sign-up with digital agreement
- Household composition and change of circumstance
- Vulnerability, adjustment and support-need flags
- Succession, assignment and mutual exchange
- Tenancy audits and visit scheduling
- Notice serving and possession case tracking
- Termination, notice periods and key return
- Integration with rent, repairs and case management
- Patch dashboards and tenancy health reporting
How it works
The path a case takes from the moment it arrives, and what happens automatically at each step.
Allocate and sign up
Offers, acceptances and sign-up run in one workflow, and the tenancy record exists from the first offer rather than from move-in.
Maintain through change
Household changes, vulnerabilities and support needs update the same record, visible to every team that touches the tenancy.
Act on what needs attention
Officers work from a patch dashboard of tenancies flagged for audit, arrears, ASB or support, rather than periodic reports.
End cleanly
Termination triggers the void process automatically, so keys returned and relet readiness are one continuous chain.
Built into every module
Workflows, a rules engine, notifications and tasks run underneath every part of Propsys360. Routine work moves on by itself, so your teams can focus on the edge cases and the residents who need extra support.
Notifications on every channel
Residents are kept informed at each step by SMS, email and the customer portal, without anyone sending updates by hand.
Multi-channel and omni-channel
Residents can get in touch by phone, portal or email, and switch between them. The record and the history follow them, so nobody has to repeat themselves.
Automation
Workflows and the rules engine move routine work on automatically: appointments, reminders, follow-ups and escalations before a deadline is missed.
Tasks for the right role
Each step raises a task for the role that owns it, with a due date in the diary, so work reaches the right person without being chased.
Housing management in Propsys360
Tenancies, households and cases on one record.
What you can achieve
Less repeated data gathering
Less repeated data gathering and smoother service as a tenancy moves between teams.
Cleaner hand-offs
Cleaner hand-offs and more consistent decisions at every stage of the tenancy.
Less delay downstream
Less delay between tenancy events and the downstream work that depends on them.
What tenancy management has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Allocations, nominations, banding and choice-based lettings
- Void to sign-up lettings lifecycle
- Digital sign-up for new tenants
- All tenure types, including leasehold and shared ownership
- Household composition and succession
- Vulnerabilities, reasonable adjustments and support needs
- Rent setting and formula rent
- Statutory rent increase processes with audit
- Direct Debit and Housing Benefit reconciliation
- Mutual exchange, transfer and termination
- Tenancy visits and estate inspections
- Full audit trail on every tenancy change
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Does it handle all tenancy types?
Yes — secure, assured, starter, introductory, fixed-term, licences and shared ownership, each with the correct notice and statutory rules applied.
How do vulnerability flags work?
They are recorded against the household with a reason and a review date, and surface to any officer working the tenancy — including in repairs and arrears, where they most affect how you should act.
What about succession and assignment?
Both run as guided workflows capturing the evidence and decision reasoning, so the outcome is defensible if later challenged.
Does ending a tenancy trigger the void?
Yes. Termination starts the void process automatically, which is where most providers lose days between systems.
See a tenancy from offer to termination
Follow one tenancy from offer to sign-up, household change, support context and termination to see how the shared record carries the relationship across teams.