Intuitive. Seamless. Integrated.
One housing platform, one real-time view, more time to focus on what matters.
Propsys360 connects the operational work of housing around a shared person, tenancy and property record. Teams spend less time finding, re-keying and reconciling information - and more time delivering the service residents need.
- 557,000tenants supported
- 4.75mcustomer cases processed
- 1.5m+repairs and maintenance jobs
- £57m+repair value processed annually
- 1.3m+payments processed
- £15minvested in the platform
Propsys360 puts the whole picture in front of whoever is dealing with it — one resident, one home, one connected story, with nothing lost in the handover between teams.
Every module, one data model
Each module works independently or together. No bolt-ons, no third-party integrations needed for core housing functions.
Tenancy management
Allocations to termination — lettings pipeline, digital sign-up, household and vulnerability management, 360° resident view. 20 features including mobile working and regulatory reporting.
Repairs & contractor portal
Diagnostics engine, dynamic scheduling, contractor portal, mobile operatives with offline, photo evidence, first-time fix reporting. 1.5M+ repairs managed on the platform.
Asset management
Stock condition, 30-year capital planning, compliance dashboards — gas, electrical, fire, asbestos, legionella, LOLER, EPC. Awaab's Law monitoring and risk scoring. 20 features.
Income management
Rent accounting, arrears workflows, Universal Credit, Direct Debits, payment plans, court preparation, income forecasting and risk scoring. 500K arrears cases managed.
Service charges
Build charges from actual cost data. Resident-ready statements, full audit trail, automated calculations. Fewer disputes, weeks saved at year end.
Case management
75+ housing interaction types — complaints, ASB, safeguarding, domestic abuse, damp & mould, legal actions. SLA monitoring including Awaab's Law response times.
Awaab's Law Phase 2
Proactive monitoring, structured investigation and remediation workflows. Surface risk before it becomes a case or a headline.
Customer self-service
Repair reporting, rent accounts, payments, documents, complaints tracking, household updates, secure messaging. Mobile, tablet, desktop. Multi-language.
Unified reporting
Regulatory, operational and real-time reporting from one platform. Compliance dashboards, performance monitoring, document management.
Stock condition surveys
Mobile inspections, property analytics, component-level data capture. Feed directly into asset management and investment planning.
Sales, lettings & voids
Lettings pipeline, allocations management, void turnarounds, property transfers. Reduce vacancies and accelerate re-lets.
Contractor portal
Electronic job dispatch, real-time progress updates, performance analytics, compliance tracking. DLO and external supply chain in one view.
Lintel360.ai
Ask your housing data anything in plain English. Proactive agents, one-click TSM and Awaab's Law packs, 95%+ query accuracy. Data never leaves your Azure tenant.
Achieving connectivity and seamless integration
At the heart of Propsys360 is a unified data model, intelligent workflow engine and open integration architecture. Customers, colleagues and contractors connect through a single platform — with automated workflows, task management, diary management, notifications and business rules keeping everything moving.
Built-in identity management, MFA and SSO provide a secure, seamless experience. The open API and integration layer connects existing systems and data sources, creating a single source of truth.
Built different
Integrated
All housing functions in a unified system — centralising data from every source for accuracy and efficiency.
Seamless
Streamlined workflows and intuitive interfaces — smooth operations and interactions for every user.
Modular / end-to-end
Robust functionality independently, or as a complete platform — no external systems required for core housing.
Always up to date
Real-time updates and continuous enhancements — always current, responsive, and aligned with evolving standards.
Any device. Any time. Anywhere. Online or offline.
Propsys360 works on desktop, tablet and mobile — with full offline capability for field operatives. Your housing data travels with your team.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Do we have to take every module at once?
No. Modules work independently, so providers commonly start where the pressure is — usually repairs, damp and mould, or compliance — and add others as they retire legacy systems. The advantage of taking more is that they share one data model rather than needing integration.
How is this different from the housing system we already have?
Most providers use several systems that each hold part of the picture, so answering a question means reconciling between them. Propsys360 puts repairs, tenancy, income, assets, cases and compliance on one record, which is what makes evidence and reporting a by-product of the work rather than a separate exercise.
Can it run alongside our existing systems?
Yes. Finance, payments and identity commonly stay where they are and integrate. Replacing a housing management system does not require replacing everything around it.
How long does implementation take?
Months rather than years, phased by module, with parallel running so there is no single cutover weekend. The timeline is driven by data quality and how many systems are being consolidated, both assessed before any date is committed.
Is it suitable for smaller providers?
Yes. Providers from a few thousand homes upward run the same platform — the configuration differs, not the product, so a smaller provider is not on a cut-down version.
What about providers working outside the UK?
The underlying housing operating model is common internationally. Tenancy law, rent models, terminology and reporting are configured for the jurisdiction, with in-country hosting where data residency requires it.
See Propsys360 working
Thirty minutes, walked through by the people who deliver it. Bring your questions.