Every action. Every responsibility.
One live view, from reporting a repair to completion
Give DLO teams, large contractors and local suppliers a consistent way to receive work, confirm appointments, update status, capture evidence and reconcile charges - with the housing team seeing the same information in real time.
- 1shared version of every job
- 0update chasing calls
- 100%of work evidenced on site
- 24/7contractor access
What it means
For the resident
Appointments are clearer, progress is visible and updates do not depend on someone chasing a contractor for the latest position.
For your Repairs and Contractor Management
Every supplier works from the same core job information, with property context, access notes, evidence, variations and status held against the works order.
One version of the job, for everyone
Work orders arrive with context
Send the contractor the property, job, access and relevant history they need to plan the right visit.
Updates as they happen
Contractors accept work, confirm appointments and update status from any device, so colleagues see progress as it happens.
Evidence captured on site
Photographs, notes, materials and completion evidence attach to the job while the operative is still on site.
Invoices that reconcile
Variations are raised and approved against the job and invoices reconcile to agreed work and rates before payment.
What Propsys360 covers for a contractor portal
- Contractor access to assigned work orders only
- Property, asset and access history on each job
- Appointment diaries and resident-selected slots
- Mobile status updates from site
- Photographic evidence and completion notes
- Variation requests with approval workflow
- No-access recording and automatic rebooking
- Invoice submission and automated order matching
- KPI and SLA performance visibility for both sides
- Document and certificate upload — gas, electrical, EICR
How it works
The path a case takes from the moment it arrives, and what happens automatically at each step.
Job assigned
A works order is raised and routed to the right contractor with all the property context attached automatically.
Contractor schedules
They accept the job and confirm the appointment against the slot the resident chose, or propose an alternative.
Work done and evidenced
The operative updates status and uploads photographs from their device while still on site.
Invoiced and matched
Submitted invoices reconcile against the order and agreed rates, with variances flagged for review rather than paid quietly.
What you can achieve
Less status chasing
Less time spent chasing contractors for the latest position on a job.
Stronger SLA evidence
Stronger SLA evidence and fewer disputed variations when work is queried.
One performance view
Faster invoice approval and one comparable performance view across your DLO and external supply chain.
What a contractor portal has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Work order issue and acceptance
- Job status updates in real time
- Appointment booking against live availability
- Variations raised and approved against the job
- Materials and Schedule of Rates line detail
- Photographic evidence and completion records
- Quality inspections and post-inspection
- SLA and first-time-fix performance monitoring
- Invoice reconciliation against completed work
- Access for direct labour and external contractors alike
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Do contractors need to buy anything?
No. The portal runs in a browser on any device. There is no licence cost and no app for contractors to install.
Can contractors see other contractors' work?
No. Each contractor sees only their own assigned orders and the property information relevant to those jobs.
Will this work with our existing contractor systems?
Yes. Contractors with their own job management systems can integrate via API rather than working in two places, and the portal remains available for those without.
How does it help with SLA disputes?
Every status change is timestamped by whoever made it. SLA performance is a shared record rather than two conflicting spreadsheets.
See the contractor view alongside yours
See the same repair from the officer screen and the contractor device and identify where the chasing disappears.