Security, quality and service you can verify
Every accreditation Neo holds — what each one means, who verifies it, and why it matters when your resident and compliance data is at stake.
What Neo holds
Information security
ISO 27001
Certifies that our information security management system meets the international standard for protecting the confidentiality, integrity and availability of data — including resident and tenancy records.
Service management
ISO 20000-1
Certifies that our IT service management processes meet the international standard for consistent, reliable service delivery — UKAS-accredited certification via NQA.
Quality management
ISO 9001
Certifies a consistent, independently audited approach to quality management across how we build and deliver our products and services.
Environmental management
ISO 14001
Certifies a structured, audited approach to managing and reducing our environmental impact as an organisation.
Cyber security
Cyber Essentials Plus
The higher-assurance tier of the UK government-backed Cyber Essentials scheme — independently tested rather than self-assessed against common cyber attack vectors.
Cyber security
Cyber Essentials
The foundational tier of the same UK government-backed scheme, certifying protection against the most common internet-based cyber attacks.
Public sector procurement
G-Cloud 15 Supplier
Listed on the UK government's Digital Marketplace, meeting the procurement standards required for public sector cloud services — relevant for local authority buyers.
Technology partnership
Microsoft Solutions Partner
Recognised by Microsoft for solutions built on and validated against the Microsoft technology stack, including Dynamics and Azure.
Why this matters for housing providers
Accreditations aren't a badge for the website footer — they're evidence your due diligence team can actually check.
Procurement requirements
G-Cloud 15 listing is often a prerequisite for local authority and public sector procurement processes, not just a nice-to-have.
Resident data protection
ISO 27001 and Cyber Essentials Plus give your data protection officer independently verified evidence to cite, not just a vendor's word.
Service reliability
ISO 20000-1 certifies the IT service management processes behind uptime and incident response — the same processes covered in our 24/7 support.
Audit-ready documentation
Every certification here is independently audited and renewable — request our certificates directly for your own due diligence file.
These accreditations certify Neo as a supplier — our own security, quality and service standards. For the regulatory frameworks that apply to your organisation as a housing provider — Awaab's Law, Consumer Standards, Tenant Satisfaction Measures — see the compliance hub instead.
The award the certificates do not cover
Building safety
ASCP Golden Thread Award
Recognition from the Association of Specialist Consultants and Practitioners for work on the golden thread of building safety information. Unlike an ISO certificate, which says a management system meets a standard, this is an assessment of delivered work in the area housing providers are under the most scrutiny.
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Request our accreditation certificates
For procurement or due diligence, we can send copies of our current certificates directly.