Lintel360.ai capability
Every answer shows its working
The generated query sits alongside the result, and every question is logged. You can verify a figure before you act on it, and evidence it afterwards.
Why explainability isn't optional
Trust is a technical requirement, not a feeling
In housing, figures end up in regulatory returns, board papers and legal proceedings. A tool that produces an answer without showing how it got there cannot be used for any of those. Explainability is therefore not a reassurance feature — it is what makes the output usable at all.
What to check in any AI tool
Can you see the query, can you reach the source records, does it admit when it cannot answer, and is every question logged? If the answer to any of those is no, the output cannot safely go in front of a regulator.
- Everyanswer traceable
- Queryshown, not hidden
- Loggedfor audit
- Drillto source records
What it means
For the resident
A figure about your home can be traced back to where it came from.
For your reporting and compliance teams
Every answer shows the query behind it and is logged, so you can verify before acting and evidence afterwards.
A number you cannot check is a number you cannot use
The query is on the page
Every answer displays the query that produced it. A technical colleague can confirm the logic instead of taking the figure on trust.
Drill to the records
Any figure opens into the underlying records, so a challenged number is answered by evidence rather than assertion.
Nothing is invented
Where the data cannot answer the question, it says so. It will not produce a plausible figure to fill the gap.
Every question is logged
Who asked what, when, and what came back — available for audit, access review or a regulator asking how a figure was derived.
What Lintel360.ai covers for explainable answers
- Generated query displayed with every answer
- Drill-through from any figure to source records
- Explicit "cannot answer" rather than a guess
- Full question and answer audit log
- Nightly accuracy benchmarking against a housing test set
- Exportable evidence for regulatory submissions
How it works
The path a case takes from the moment it arrives, and what happens automatically at each step.
Ask
Put the question in plain English.
Verify
Check the generated query and the records behind the figure.
Evidence
Export the answer with its working attached for a board pack or a return.
Before and after: explainable answers
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Propsys360 |
|---|---|
| A figure arrives with no way to check it. | The query that produced it is shown alongside. |
| A confident wrong answer is indistinguishable from a right one. | Where the data cannot answer, it says so. |
| Nobody can evidence how a reported number was derived. | Every question and answer is logged for audit. |
What explainability has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- The generated query shown with every answer
- Drill-through from any figure to source records
- Explicit inability to answer rather than a guess
- Full question and answer audit log
- Accuracy benchmarking against a housing test set
- Exportable evidence for regulatory submission
- Role-based restrictions reflected in results
- Version history on saved views
More of Lintel360.ai
Every capability answers questions against the same housing data, inside your own environment. They are parts of one product rather than modules to license separately.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Why does showing the query matter?
Because a figure you cannot verify cannot be used in a regulatory return or a board decision. Showing the query turns a black box into something a technical colleague can sign off.
What happens when it is unsure?
It says so and asks you to clarify. An explicit gap is more useful than a confident wrong answer, particularly where the number ends up in a statutory return.
Is accuracy measured?
Yes, benchmarked nightly against a housing-specific test set rather than claimed once at implementation.
Can auditors see the logs?
Yes. Question, answer and export history is available for audit and access review.
Put it under scrutiny
Bring your most sceptical analyst. Explainability is easier to demonstrate than describe.