Propsys360 SaaS
The answer, without the phone call
A self-service portal your occupiers can actually use — balances, payments, repairs and documents, live from the same records your team works in.
Most contact is a person asking what happened to their last contact
The two questions that don't need a person
Contact centres in property are dominated by two questions: what do I owe, and what is happening with my repair. Neither needs a person if the answer is visible. A portal earns its place by removing those two, which leaves your team with the calls that genuinely need judgement.
- 24/7without a phone call
- Livefrom the same record
- Anydevice
- Feweravoidable calls
What it means
For the resident
You can check, report and pay at eleven at night without waiting for an office to open.
For your Customer service
Routine questions answer themselves, so the calls that reach you are the ones that need a person.
Self-service that removes work rather than moving it
Live, not a copy
The portal reads the same records your team works in, so what an occupier sees and what you see cannot disagree.
Report and then track
A repair reported through the portal is the same job your team sees, and its progress is visible without anyone being chased.
Pay and check a balance
Balances, statements and payment without a call — the single largest source of avoidable contact for most operators.
Documents in one place
Tenancy agreements, statements and safety certificates available to the person they belong to.
What Propsys360 covers for SaaS tenant portal
- Account balances, statements and online payment
- Repair reporting with guided diagnostics and progress tracking
- Documents and certificates available to the occupier
- Contact details and household changes updated by the occupier
- Messages and notifications from your team
- Branded to your organisation
How it works
The path a case takes from the moment it arrives, and what happens automatically at each step.
Sign in
The occupier signs in against their own occupancy record.
Self-serve
Balances, repairs, documents and payments, without contacting anyone.
Escalate
Anything that genuinely needs a person arrives with the history attached.
Before and after: SaaS tenant portal
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Propsys360 |
|---|---|
| Occupiers ring to ask what is happening. | They can see it themselves, at any hour. |
| The portal shows a copy of the data, updated overnight. | It reads the live record, so it cannot disagree with your team. |
| Every payment question reaches a person. | Balances and payment are self-service, and the phone is free for the rest. |
What a portal has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Live balances, statements and online payment
- Repair reporting and progress tracking
- Documents and safety certificates
- Contact and household detail updates
- Notifications and messages
- Branded to your organisation
- Accessible on any device
- One record shared with the back office
The rest of Propsys360 SaaS
Every part of Propsys360 SaaS works from the same property, occupancy and person record, so nothing is re-keyed and nothing drifts out of step. It is all included — there is nothing here to add on later.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Is it a separate system?
No. It reads and writes the same records as the back office, so there is nothing to synchronise and no second version of the truth.
Can we brand it?
Yes. It carries your name and styling rather than ours.
Will occupiers use it?
Adoption follows usefulness. Balances, payments and repair progress are the three things people actually want, which is why they are the first things it does.
What about people who will not use a portal?
Nothing moves online only. The portal removes the avoidable calls so the phone is free for people who need it.
See the portal
A walkthrough of what an occupier sees, and what it stops arriving in your contact centre.