Every case. Every deadline.
Build Awaab's Law compliance into the service, not around it
Detect and route potential hazards, apply statutory timescales, coordinate investigation and remediation, keep residents updated and build the evidence trail automatically as the case progresses.
- EveryAwaab's Law deadline tracked
- 100%of actions evidenced
- 1case record, not four systems
- 24/7resident reporting
What it means
For the resident
Report the issue once, see that it has been picked up and receive clear updates as investigation and works progress.
For your Damp & Mould team
Potential hazards enter a structured workflow with household context, time remaining, inspections, works, communications and evidence all on one case.
Detection, workflow and compliance in one place
Risk surfaced before it escalates
Reports and repair descriptions that indicate damp, mould or another configured hazard can enter the right pathway immediately.
A consistent investigation
Relevant statutory timescales are applied when the case is raised and remain visible to the responsible team.
The statutory clock starts itself
Inspection captures cause, severity, vulnerability and remediation so the response addresses the home, not only the symptom.
Evidence built as you go
Photographs, readings, correspondence, works orders and outcomes remain attached to the case and property.
What Propsys360 covers for damp and mould
- Resident-facing reporting via web, phone or the customer portal
- Automatic hazard routing from repair reports and inspections
- Awaab's Law investigation and remedy timescale tracking
- Structured cause-of-damp assessment and remediation planning
- Photographic and document evidence attached to every case
- Automatic escalation when a deadline is at risk
- Works order raising direct to contractors or in-house teams
- Follow-up inspection scheduling and outcome recording
- Vulnerable household flagging and prioritisation
- Board and regulator reporting on open and closed hazards
How it works
The path a case takes from the moment it arrives, and what happens automatically at each step.
Hazard reported or detected
A resident reports damp through the portal or by phone, or an officer raises it from a property visit — either way the hazard workflow starts immediately.
Timescales start automatically
Propsys360 applies the statutory investigation and remedy windows, flags vulnerable households, and shows officers the time remaining on each case.
Investigate and remediate
The assessment captures cause rather than symptom, works orders go to the right trade, and every action is timestamped against the case record.
Evidence and report
Close the case with a complete audit trail, and report on performance across the whole portfolio without assembling a spreadsheet first.
Built into every module
Workflows, a rules engine, notifications and tasks run underneath every part of Propsys360. Routine work moves on by itself, so your teams can focus on the edge cases and the residents who need extra support.
Notifications on every channel
Residents are kept informed at each step by SMS, email and the customer portal, without anyone sending updates by hand.
Multi-channel and omni-channel
Residents can get in touch by phone, portal or email, and switch between them. The record and the history follow them, so nobody has to repeat themselves.
Automation
Workflows and the rules engine move routine work on automatically: appointments, reminders, follow-ups and escalations before a deadline is missed.
Tasks for the right role
Each step raises a task for the role that owns it, with a due date in the diary, so work reaches the right person without being chased.
Damp and mould, from report to resolution
How a hazard report starts the statutory clock and what happens at each stage.
What you can achieve
Less manual deadline monitoring
Less manual deadline monitoring and faster escalation when a case needs attention.
Clearer resident communication
Clearer resident communication and a complete audit trail as a case progresses.
Portfolio-level visibility
Portfolio-level visibility of open hazards and the time remaining against each one.
What damp and mould handling has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Awaab's Law investigation and remedy timescales
- Damp and mould risk scoring across the stock
- HHSRS hazard assessment, all 29 hazards with band and score
- Case workflow with SLAs and outcome branching
- Linked repairs, follow-on works and contractor visits
- Photographic and inspection evidence per case
- Automatic escalation before a statutory deadline
- Property, tenancy and vulnerability context on the case
- Decent Homes criteria assessment
- Reporting on open hazards, breaches and trends
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
What timescales does Awaab's Law actually set?
Awaab's Law requires social landlords to investigate reported hazards and complete remedial works within fixed statutory periods, with shorter windows where a hazard poses a significant risk to health. Propsys360 applies the current timescales to each case automatically and tracks time remaining rather than time elapsed.
How does it identify damp cases we would otherwise miss?
Repair descriptions are read for damp, condensation and mould indicators, so a job logged as a general repair is routed into the hazard workflow rather than treated as routine. Stock condition survey findings feed the same pathway.
How does this connect to our repairs process?
Damp cases raise works orders through the same repairs module, so contractors, appointments and completion evidence stay in one system rather than being tracked separately for compliance purposes.
Can we evidence compliance to the regulator?
Yes. Every case carries a full timestamped audit trail, and portfolio-level reporting shows open hazards, cases at risk of breach and completed remediation without manual collation.
What happens if a deadline is going to be missed?
The system escalates before the deadline rather than after it, so a manager can intervene while there is still time to act. Missed deadlines are recorded rather than quietly absorbed.
See damp risk detection working
See a hazard report move from first contact to investigation, works, resident update and evidence pack.