Lintel360.ai capability
Ask your housing data a question, in English
No report writer, no ticket, no waiting. Type the question the way you would say it out loud and get an answer you can act on in seconds.
Why plain-English querying matters in housing
It's a queue problem, not a reporting problem
Most housing providers do not have a reporting problem so much as a queue problem. The data exists, but getting a question answered means raising a request, waiting for someone with the right tool, and often discovering the answer arrived too late to act on. Lintel360.ai removes the queue — the people closest to the problem ask the question themselves, in their own words, and get an answer they can evidence.
The questions this actually answers
It is strongest on the cross-cutting questions that separate systems make painful: properties with both an overdue certificate and an open case, arrears trends by patch against last year, void turnaround compared across schemes, or complaints approaching a statutory deadline. These decide where attention goes this week — they should not take a fortnight to answer.
- Secondsto an answer
- 0report requests
- PlainEnglish in, data out
- Everyanswer traceable
What it means
For the resident
Decisions about your home are made from what the data actually says, not from whoever could get a report written.
For your Any team, from repairs to the executive
Ask the question the way you would say it out loud and get an answer in seconds, without raising a ticket.
Questions your team already asks, answered directly
The question, not the query
Ask “which properties have an overdue gas certificate and a live damp case?” — the phrasing is yours, not a report specification.
Follow-ups keep context
Narrow by patch, tenure or date without starting again. The conversation holds the thread the way a colleague would.
Built on your live data
Answers come from the operational record, not a warehouse refreshed overnight, so what you see is what your team is working from.
Anyone can use it
Housing officers, income teams and board members ask directly, instead of joining a queue for someone who knows the reporting tool.
What Lintel360.ai covers for plain-English querying
- Plain-English questions across tenancy, repairs, assets, income and cases
- Follow-up questions that keep the context of the previous answer
- Results as tables, charts or a single figure, depending on the question
- Export to Excel, Power BI or a board pack
- Role-based access so people only query what they are entitled to see
- Every question and answer logged for audit
How it works
The path a case takes from the moment it arrives, and what happens automatically at each step.
Ask
Type the question in the words you would use with a colleague.
Check
The generated query is shown alongside the answer, so the logic is visible rather than assumed.
Act
Export it, share it, or turn it into a saved view your team can re-run.
Before and after: plain-English querying
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Propsys360 |
|---|---|
| A question means raising a request and waiting for the reporting team. | The person with the question asks it themselves and acts on the answer. |
| Cross-system questions cannot be answered at all. | Repairs, compliance and tenancy are queried together. |
| The answer arrives after the moment it was needed. | Seconds, from live operational data. |
What natural-language querying has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Questions in the words your team already uses
- Follow-up questions that keep context
- Queries spanning tenancy, repairs, assets and income
- Results as a figure, a table or a chart
- Export to Excel and Power BI
- Role-based access applied to every answer
- Saved views your team can re-run
- Full logging of questions and answers
More of Lintel360.ai
Every capability answers questions against the same housing data, inside your own environment. They are parts of one product rather than modules to license separately.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Do we need technical skills to use it?
No. That is the point. You ask in plain English and Lintel360.ai builds the query for you — but it shows you the query it built, so a technical colleague can verify the logic if the answer matters.
How accurate is it?
Accuracy is benchmarked nightly against a housing-specific test set. Where a question is ambiguous, it asks you to clarify rather than guessing and returning a confident but wrong number.
Can it answer across modules?
Yes — that is where it earns its place. Questions that span repairs, compliance and tenancy are exactly the ones that are hardest to answer from separate systems.
What if it cannot answer?
It says so. It will not invent a figure. An unanswerable question usually points at missing or inconsistent data, which is useful information in itself.
See it answer your questions
Bring three questions your team struggles to answer today, and we will run them in a 30-minute session.