Solution
One story, told once, whoever picks up the call
Repairs, tenancy, income, cases and compliance on one record — so a resident never explains themselves twice, and nothing is lost between teams.
- Everytenure on one record
- 1platform through mergers
- Boardpacks from live data
- 40%fewer repair calls
Built for how associations actually operate
Every tenure on one record
General needs, supported, shared ownership, leasehold and market rent handled in one platform rather than a system per tenure.
Growth without a rebuild
New stock, mergers and stock transfers absorb into the same structure, so growth does not trigger a systems project.
Board reporting from live data
Performance and compliance packs generate from current records, so board papers stop being a two-week assembly job.
Development and asset linked
New handovers, defects and component data flow into asset records rather than arriving as a spreadsheet after practical completion.
What Propsys360 covers for a housing association
- General needs, supported and sheltered housing
- Shared ownership, staircasing and leasehold
- Market rent and intermediate products
- Repairs, planned works and compliance
- Income, arrears and service charges
- Complaints, ASB and case management
- Stock condition and 30-year investment planning
- Development handover and defects
- Board and committee reporting packs
- Regulator submissions and TSMs
How it works
The path from first conversation to live running, and what happens at each step.
Map your operating model
Structure, patches, tenure mix and policies are captured before anything is configured.
Configure and integrate
The platform is configured to your model and connected to finance, payments and the systems you are keeping.
Migrate with parallel running
Data moves in phases with reconciliation, and both systems operate together until you are confident.
Optimise after go-live
Reporting, workflows and automation are tuned once real usage patterns are visible rather than guessed at.
Before and after: a housing association
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Propsys360 |
|---|---|
| Each service runs its own system and its own version of the truth. | One platform, so tenancy, repairs, assets and income agree by construction. |
| Regulatory returns take weeks of reconciliation. | Returns generate from the operational record. |
| Growth means another system and another integration. | New tenures and services are configured, not procured. |
What a housing association needs it to handle
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- General needs, supported, shared ownership and leasehold
- Rent setting and statutory increase processes
- Consumer Standards and TSM reporting
- Awaab's Law and building safety compliance
- Development and new-build handover
- Merger and multi-landlord structures
- Board and regulator reporting from one source
- Resident self-service across all tenures
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
We have grown through mergers and have several systems. Can you consolidate?
Yes — that is one of the most common reasons providers move. Multiple legacy systems migrate in phases rather than a single cutover.
Does it handle supported and sheltered housing?
Yes, including support plans, scheme-level charges and the additional visit and safeguarding requirements those tenures carry.
How long does implementation take?
Typically months rather than years, phased by module. The migration page sets out the approach and what determines the timeline.
Can our board see performance directly?
Yes. Board packs generate from live data, and members can be given read-only dashboards rather than waiting for a quarterly paper.
See Propsys360 configured for an association
Thirty minutes using a realistic association structure — multiple tenures, patches and a mixed stock profile.