Solution
Built around what the regulator now asks you to prove
Awaab's Law, the Complaint Handling Code, consumer standards and TSMs are not modules bolted on — they are how the platform is designed to work.
- EveryUK regulatory duty covered
- 1platform, six systems retired
- LiveTSM and Awaab's Law position
- 24/7UK-based support
Regulation is the design brief, not an add-on
Built around the regulatory calendar
Statutory timescales, consumer standards evidence and TSM definitions are in the platform, not bolted on by a consultant afterwards.
Evidence produced by doing the work
Compliance records are created by the repairs, cases and surveys officers already complete, so evidence is a by-product rather than a project.
Made for the teams you actually have
Housing officers, income teams, contact centres and surveyors each get the view they need, without needing a systems specialist to interpret it.
Proportionate to your size
Providers from a few thousand homes to national landlords run the same platform, configured to their structure rather than a different product per tier.
What Propsys360 covers for UK social housing
- Awaab's Law hazard timescales and evidence
- Housing Ombudsman Complaint Handling Code alignment
- Consumer standards evidence mapping
- Tenant Satisfaction Measures calculation and submission
- Building Safety Act golden thread records
- Decent Homes Standard and stock condition
- Rent Standard and service charge compliance
- Data protection and subject access handling
- HACT UK Housing Data Standard support
- Regulator of Social Housing reporting
How it works
The path from first conversation to live running, and what happens at each step.
Understand the position
We start from your current regulatory position and system landscape, not a generic implementation plan.
Configure to your structure
Patches, schemes, tenancy types and policies are configured to how your organisation actually works.
Migrate in phases
Data moves in stages with parallel running, so there is no weekend where everything changes at once.
Evidence from day one
Compliance reporting works from the first day of live running rather than after a reporting cycle has passed.
Before and after: UK social housing
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Propsys360 |
|---|---|
| Compliance is tracked apart from the work that delivers it. | Deadlines, works and evidence sit on the same record. |
| Sector reporting is rebuilt every cycle. | TSM, NROSH+ and HouseMark outputs generate from live data. |
| Systems are configured for a generic landlord. | Propsys360 is built for UK social housing regulation as it stands. |
Built for UK social housing regulation
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Awaab's Law investigation and remedy timescales
- Complaint Handling Code stages and Ombudsman referral
- Consumer Standards outcome mapping
- Tenant Satisfaction Measures
- Building Safety Act records and the golden thread
- Decent Homes criteria assessment
- NROSH+ Statistical Data Return
- EPC C trajectory to 2030
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Do you work with smaller housing associations?
Yes. Providers from a few thousand homes upward run Propsys360. The configuration differs; the platform does not, so a smaller provider is not on a cut-down product.
How does this help with a regulatory inspection?
Evidence is generated continuously from operational records, so an inspection is answered from the system rather than from a document-gathering exercise.
Can we keep our existing finance system?
Yes. Propsys360 integrates with Sage, SAP and others rather than requiring you to replace finance alongside housing.
What about our legacy HMS data?
Migration is a defined service with reconciliation at every stage. See our HMS data migration page for how that actually works.
See Propsys360 against your own compliance position
Thirty minutes on your data, showing how your current Awaab's Law and TSM position would look in the platform.