Every action. Every responsibility.
Log a repair in under two minutes - and get the right job moving first time
Propsys360 simplifies repair intake, uses guided and intelligent triage, books against live availability and gives contractors the property context they need - all on one connected works record.
- 77 → 7clicks to log a measured repair — measured workflow
- 11 min → <2 minrepair logging time — measured workflow
- 1.5m+repairs and maintenance jobs — platform scale
- £57m+repair value processed annually — platform scale
What it means
For the resident
A shorter reporting journey, a clear appointment and better information reaching the operative make the service easier from first contact to completion.
For your Repairs team
Reduce unnecessary steps at intake, classify the job consistently, route it to the right resource and keep resident, contractor and asset information on the same record.
Fewer calls, right trade, first time
Triage that reads the description
Capture the fault, location, severity and useful context in a short journey instead of navigating dozens of screens.
Damp flagged before it escalates
Use the description and configured rules to identify trade, priority, likely duration and pathways such as damp and mould.
Appointments residents actually keep
Book against real contractor or operative availability so the resident leaves the interaction with a clear next step.
History travels with the property
Repairs, components, access notes and previous work are available to the operative, supporting diagnosis and first-time resolution.
What Propsys360 covers for repairs management
- Resident repair reporting by phone, portal or app
- AI classification of trade, priority and job duration
- Automatic damp and mould routing into the compliance workflow
- Appointment booking against live contractor diaries
- Works order raising to in-house teams and external contractors
- Operative mobile access with full property and asset history
- Photographic evidence capture on completion
- No-access recording and automatic rebooking
- Recharge identification and tracking
- Repairs performance reporting by trade, contractor and scheme
How it works
The path a case takes from the moment it arrives, and what happens automatically at each step.
Resident reports the fault
Through the customer portal, by phone, or via a contact centre agent — the same intake process regardless of channel.
Triage classifies it
The description is read and classified: trade, priority, expected duration, and whether it needs the damp and mould pathway.
Job scheduled and dispatched
The resident picks a slot against real availability, and the works order goes to the contractor with full property context attached.
Completed and evidenced
The operative closes the job on their device with photographs, and the record updates asset history automatically.
Built into every module
Workflows, a rules engine, notifications and tasks run underneath every part of Propsys360. Routine work moves on by itself, so your teams can focus on the edge cases and the residents who need extra support.
Notifications on every channel
Residents are kept informed at each step by SMS, email and the customer portal, without anyone sending updates by hand.
Multi-channel and omni-channel
Residents can get in touch by phone, portal or email, and switch between them. The record and the history follow them, so nobody has to repeat themselves.
Automation
Workflows and the rules engine move routine work on automatically: appointments, reminders, follow-ups and escalations before a deadline is missed.
Tasks for the right role
Each step raises a task for the role that owns it, with a due date in the diary, so work reaches the right person without being chased.
The repair journey, end to end
From a resident reporting a fault to the job being closed and evidenced.
What you can achieve
More frontline capacity
More frontline capacity and better information reaching the operative first time.
1.5m+ jobs, £57m+ managed
1.5m+ repairs and maintenance jobs and £57m+ of annual repair value processed on the platform.
Performance you can act on
Fewer avoidable contacts and performance data you can act on continuously.
What repairs has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Responsive, planned, void and communal repairs
- Schedule of Rates codes with cost calculation
- Guided diagnosis and routing to the right trade
- Job lines covering labour, materials and works breakdown
- Bundled repairs grouped into one contractor visit
- Follow-on repairs linked to the parent job
- Dynamic scheduling and appointment management
- Contractor portal with real-time job status
- Mobile working for operatives, offline capable
- Photographic evidence and completion records
- First-time-fix and SLA performance reporting
- Recharges, variations and quality inspections
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Does the AI triage replace our schedule of rates?
No. Triage classifies the job so it reaches the right trade with the right priority; your SOR codes and contractor rates apply exactly as they do now.
What happens if triage gets a job wrong?
An officer can reclassify at any point, and those corrections feed back so classification improves against your own repair history rather than a generic model.
Can we keep our existing contractors?
Yes. Contractors work through the contractor portal, and the module supports both in-house DLO teams and external contractors on the same jobs.
How does this reduce repeat calls?
Most repeat calls come from the wrong trade attending or history being invisible. Triage addresses the first, and property history travelling with the job addresses the second.
See repairs triage working
Bring your current repair logging process or screen recording. We will count the steps, time the journey and benchmark it against Propsys360.