Evidence clear. Actions understood.
Turn everyday housing activity into live assurance
Repairs, surveys, cases, certificates and tenancy activity create the evidence as work happens. Propsys360 applies rules continuously and gives teams, boards and regulators a current view whenever it is needed.
- £250ksaved per year through unified reporting — measured client outcome
- EveryTSM from live data
- 100%drill-through to source
- Boardpacks in minutes
What it means
For the resident
The standards designed to protect residents are visible in the way work is managed, not only in a report produced after the event.
For your Compliance team
TSMs, consumer standards, Awaab's Law, certificates, Decent Homes, EPC and other reporting can draw from the operational record rather than separate extracts.
Reporting that comes from the work, not from spreadsheets
Drawn from live data
The same repairs, surveys, cases and certificates used to deliver the service feed measures, dashboards and evidence packs.
The golden thread, maintained
Definitions, expiry dates and statutory timescales are evaluated as the underlying data changes.
TSM without the scramble
Items drifting away from target can be surfaced while there is still time to act.
Exceptions surfaced early
Every reported number can link to the records behind it, creating a clear line from summary to source.
What Propsys360 covers for unified reporting
- Building Safety Act golden thread records
- Tenant Satisfaction Measures — all TSM definitions
- Consumer standards evidence mapping
- Awaab's Law hazard and timescale performance
- Fire, gas, electrical, water and lift compliance
- Certificate expiry tracking and escalation
- Board and committee reporting packs
- Regulator submission exports
- Exception and breach-risk dashboards
- Full audit trail on every reported figure
How it works
The path a case takes from the moment it arrives, and what happens automatically at each step.
Operational work generates the data
Repairs, surveys, cases and certificates create records as part of normal work — no separate compliance data entry.
Rules applied continuously
Statutory timescales, TSM definitions and certificate validity are evaluated against that data as it changes.
Exceptions escalate
Anything drifting toward non-compliance is flagged to a named owner before the deadline, not reported after it.
Report on demand
Board packs, regulator submissions and evidence exports generate from current data whenever they are needed.
Built into every module
Workflows, a rules engine, notifications and tasks run underneath every part of Propsys360. Routine work moves on by itself, so your teams can focus on the edge cases and the residents who need extra support.
Notifications on every channel
Residents are kept informed at each step by SMS, email and the customer portal, without anyone sending updates by hand.
Multi-channel and omni-channel
Residents can get in touch by phone, portal or email, and switch between them. The record and the history follow them, so nobody has to repeat themselves.
Automation
Workflows and the rules engine move routine work on automatically: appointments, reminders, follow-ups and escalations before a deadline is missed.
Tasks for the right role
Each step raises a task for the role that owns it, with a due date in the diary, so work reaches the right person without being chased.
What you can achieve
Numbers that agree
Board and operational numbers that agree, because they are drawn from the same record.
£250k p.a. saved
£250k per annum saved through unified reporting, with more reporting available on demand.
Analyst time for insight
Less recurring collation and more analyst time for insight rather than extraction.
What regulatory reporting has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Tenant Satisfaction Measures and submission formats
- NROSH+ Statistical Data Return extract
- HouseMark KPI reporting, including first-time fix
- Consumer Standards outcome mapping
- Awaab's Law and compliance breach reporting
- Decent Homes and stock condition position
- EPC and energy trajectory reporting
- Void performance — turnaround, cost and rent loss
- Board and committee packs from live data
- Drill-through from any figure to source records
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
What is the golden thread in practice?
It is the requirement to hold accurate, current building safety information across a building's life, and to be able to show it. Here that means survey, works, certificate and case records staying connected rather than living in separate systems.
Does this calculate TSMs automatically?
Yes, for the measures derived from operational data. Perception-survey measures still come from your tenant survey, and the module holds both together for submission.
Can we report to our own board format?
Yes. Report packs are configured to your board's format and cadence rather than a fixed template.
How do we evidence a figure if challenged?
Every reported number drills through to the underlying records, so a challenged figure is answerable from the system rather than from someone's working file.
See your compliance position live
Bring a board pack, TSM measure or compliance return and see how it can be produced from live data.