Service
Security for the data residents trust you with
Housing providers hold vulnerability records, bank details and safeguarding cases. Security assessment, hardening and monitoring built for that.
Why housing security is different
What housing providers actually hold
A housing management system contains bank details, income and benefit information, vulnerability flags, safeguarding notes and domestic abuse records. Very few sectors hold that combination about the same individuals. Security work should be scoped around that, rather than treating a housing provider as a generic mid-sized organisation.
Exposure is measured from outside
External rating services score your internet-facing estate whether you engage with them or not. Retiring unpatched public-facing software is usually the single largest improvement available.
- Annualpenetration testing
- 24/7monitoring
- Evidencedfor regulators
- Housingspecific threat model
The data you hold is more sensitive than most people assume
A housing-specific threat model
Vulnerability flags, safeguarding cases and domestic abuse records carry a risk profile that generic security assessments do not account for.
Testing, not assertion
Annual penetration testing against your internet-facing estate, with findings prioritised by exploitability rather than listed alphabetically.
Monitoring that reaches someone
Alerting into a process with a named responder, because detection without response is a log file nobody reads.
Evidence you can hand over
Assessment reports and remediation history in a form that answers an insurer, an auditor or a regulator without rewriting.
What our security service covers
- Security assessment of your housing systems estate
- Annual penetration testing and remediation planning
- Identity, access and privilege review
- 24/7 monitoring and alerting
- Incident response planning and rehearsal
- Evidence packs for audit, insurance and regulatory review
How it works
The path from first conversation to live running, and what happens at each step.
Assess
Establish what is exposed, what holds sensitive data, and where privilege is over-granted.
Harden
Remediate in priority order, starting with what is externally exploitable.
Monitor
Ongoing detection with a rehearsed response, reviewed rather than assumed.
Before and after: security
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Neo |
|---|---|
| Security is scoped as though you were a generic mid-sized organisation. | Security is scoped around the resident data you actually hold. |
| Testing happens when an insurer asks. | Testing is scheduled and remediation is tracked. |
| Detection exists but nobody owns the response. | There is a rehearsed plan with named roles. |
What security work has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Assessment of the internet-facing estate
- Penetration testing and prioritised remediation
- Identity, access and privilege review
- Monitoring with a named responder
- Incident response planning and rehearsal
- Resident data handling and minimisation
- Evidence for audit, insurance and regulator
- Third-party and supplier risk
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Why is housing a target?
Because of what you hold: bank details, vulnerability information and safeguarding records. That combination is more valuable to an attacker than most providers assume.
Do you cover our other systems?
Assessment covers your internet-facing estate, not only what we supply. A finding on a mail server or VPN counts against you the same way.
Will this satisfy our insurer?
Evidence is produced in a form insurers and auditors accept. We cannot promise a particular insurer's requirements without seeing them.
What happens if there is an incident?
There is a rehearsed plan with named roles, agreed before it is needed rather than written during one.
Review your exposure
An initial conversation about what is exposed today and what would be found by an external scan.