Service
Change that lands, not a strategy deck
Transformation delivered by a team that also builds and runs housing software — so the plan is shaped by what can actually be implemented and supported.
Why transformation stalls
The gap between the deck and the delivery
Most housing providers have had a transformation strategy written for them. Far fewer have had one implemented, because the people who wrote it were not accountable for making it work. Being both the adviser and the delivery partner removes the handover where most programmes lose momentum.
Sequencing matters more than ambition
A phased plan that delivers something usable every few months keeps sponsorship alive. A three-year programme with a single go-live is the pattern most likely to be cancelled in year two.
- Deliveryled, not advisory
- Housingspecialists
- Phasednot big bang
- Measuredagainst outcomes
Most transformation fails at implementation, not at planning
Advice from people who deliver
The team writing the plan also builds and supports the systems, so recommendations are constrained by what genuinely works in a housing operation.
Process before software
Automating a broken process makes it faster, not better. Service design comes before configuration.
Phased, with proof at each stage
Change delivered in stages that each produce a measurable outcome, rather than a single programme that reports progress for two years.
Adoption is part of the work
Training, floorwalking and iteration after go-live, because a system nobody uses returns nothing regardless of how well it was built.
What our transformation service covers
- Operating model and service design review
- Target architecture and system rationalisation
- Business case development and benefits mapping
- Phased delivery planning with staged outcomes
- Change management, training and adoption support
- Post-implementation review against the original benefits
How it works
The path from first conversation to live running, and what happens at each step.
Understand
Current processes, systems and pain points mapped with the teams doing the work.
Design
A target model and a phased route to it, sequenced by value and risk.
Deliver
Implementation with adoption support, measured against the benefits claimed at the outset.
Before and after: transformation
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Neo |
|---|---|
| The strategy is written by people who will not deliver it. | The team advising is the team implementing. |
| Programmes report progress for two years before delivering. | Each phase produces something usable. |
| Benefits are declared at go-live. | Benefits are measured after implementation, against the original business case. |
What delivery-led transformation covers
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Service design before system configuration
- Operating model and process review
- System rationalisation and target architecture
- Business case and benefits mapping
- Phased delivery with staged outcomes
- Change management and adoption support
- Training and floorwalking at go-live
- Post-implementation benefits review
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Is this consultancy or delivery?
Both, deliberately. We would rather be accountable for implementing the recommendation than hand over a strategy and leave.
Do we have to buy Propsys360?
No. Transformation work stands on its own, and there are situations where the right advice is to keep a system you already have.
How long does it take?
Phases are typically weeks to months, each producing something usable. Programmes that go years without a delivered outcome are the ones that get cancelled.
How do you measure success?
Against the benefits stated in the business case, reviewed after implementation rather than declared at go-live.
Talk through your transformation
An initial conversation about where you are, what has stalled, and what would realistically move first.