Lintel360.ai capability
The risks that surface before you ask
Agents watch voids, arrears, expiring certificates and approaching deadlines, and tell you what needs attention — instead of waiting to be queried.
Why this exists
Most failures are things nobody looked at in time
Most compliance failures are not decisions. They are things nobody looked at in time — a certificate that lapsed, a deadline that passed while a case sat in a queue. Proactive agents move that burden off individuals: the conditions you care about are watched continuously, and your team is told when something needs attention rather than being expected to go and check.
Why cross-system matters
A single-system alert can tell you a certificate has expired. It cannot tell you that the property with the expired certificate also has an open damp case and a resident flagged as vulnerable. That combination is the one that matters, and it only surfaces when the data is joined.
- Dailyrisk sweep
- 0dashboards to check
- Earlywarning, not post-mortem
- Everyalert evidenced
What it means
For the resident
Problems are noticed before they become the thing you have to complain about.
For your Operational managers
Rising voids, arrears spikes and expiring certificates surface on their own, rather than waiting to be queried.
Monitoring that does not depend on someone remembering to look
Watchlists that maintain themselves
Voids running long, arrears accelerating, certificates about to lapse — the list rebuilds itself daily rather than being compiled by hand.
Alerts with context
An alert names the property, the case and the deadline, so the first action is a decision rather than an investigation.
Escalation before breach
Approaching statutory deadlines escalate while there is still time to act, which is the difference between a managed case and a reportable failure.
Tuned to your thresholds
What counts as urgent differs by provider. Thresholds are yours to set, not fixed by the vendor.
What Lintel360.ai covers for proactive monitoring
- Void turnaround monitoring with configurable thresholds
- Arrears trajectory and payment-plan breach alerts
- Gas, electrical, fire and asbestos certificate expiry warnings
- Awaab's Law and Complaint Handling Code deadline escalation
- Contractor SLA breach detection
- Alerts routed to a team, a queue or an individual
How it works
The path a case takes from the moment it arrives, and what happens automatically at each step.
Set the thresholds
Agree what urgent means for your operation — days, values, risk bands.
Let it run
Agents sweep the live data on a schedule rather than on request.
Act on the exception
Your team sees only what has moved or is at risk, not a full report to read through.
Before and after: proactive monitoring
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Propsys360 |
|---|---|
| Risk is found when someone runs a report. | Conditions are watched continuously and surfaced when they change. |
| A certificate lapses because nobody looked that week. | Expiry is flagged early enough to act. |
| Deadline breaches are discovered afterwards. | Escalation happens before the deadline, not after. |
What proactive monitoring has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Void turnaround against your own thresholds
- Arrears trajectory and payment-plan breach
- Gas, electrical, fire and asbestos certificate expiry
- Awaab's Law and Complaint Handling Code deadlines
- Contractor SLA breach detection
- Alerts routed to a team, queue or individual
- Configurable thresholds per provider
- Alert history and audit
More of Lintel360.ai
Every capability answers questions against the same housing data, inside your own environment. They are parts of one product rather than modules to license separately.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Is this just alerting?
It is alerting driven by cross-system data. The value is not the notification, it is that the condition being watched spans repairs, compliance and tenancy — the exact place risk hides in a disconnected estate.
Will it flood people with alerts?
Thresholds are configurable precisely to prevent that. An alerting system nobody trusts gets ignored, which is worse than none.
Can we control who sees what?
Yes. Alerts respect the same role-based access as the rest of the platform, so sensitive cases only reach the people entitled to see them.
Does it replace our reporting?
No. It handles the exceptions; scheduled reporting still covers the routine picture.
See what it flags
A 30-minute session on the risks it surfaces, and how it decides what is worth raising.