Solution
Join up every team, communicate on every channel, and see it all in one 360° view
Disconnected systems leave residents repeating themselves and staff copying data between screens. Propsys360 puts every team on one live record, with notifications, automation and tasks built in.
- Onerecord shared by every team
- Oncedata entered, used everywhere
- Everyupdate sent on the resident’s channel
- Automatictasks raised for the right role
From disconnected to joined-up
Most housing services are not short of effort. They lose it in the gaps between systems, teams and channels.
| Today | With Propsys360 |
|---|---|
| Disconnected systems, each holding part of the picture. | One record for the resident, the home and the tenancy, shared by every module. |
| Fragmented updates: residents chase, staff ring round. | Residents are told at each step by SMS, email or the portal, automatically. |
| Siloed teams who only see their own queue. | Tasks reach the role that owns them, and everyone sees the same history. |
| Re-keying the same details from one screen to another. | Data is entered once and flows to every team and report that needs it. |
What joined-up looks like
Notifications, channels, automation and tasks run underneath every part of Propsys360, so routine work moves on by itself.
Notifications on every channel
SMS, email and portal updates at each step of a repair, case or tenancy change, without anyone sending them by hand.
Multi-channel and omni-channel
Residents get in touch by phone, portal or email and can switch between them. The conversation and history follow them.
Automation
Workflows and the rules engine move work on: appointments, reminders, follow-ups and escalations before a deadline is missed.
Tasks for the right role
Every step raises a task for the role that owns it, with a due date in the diary, so nothing waits on someone remembering.
How it works
The same pattern runs for a repair, a complaint, a tenancy change or a payment plan.
Contact arrives
By phone, portal or email, and it lands on the resident’s single record.
Recorded once
Details are captured once and shared with every team that needs them.
Tasks raised
The rules engine raises tasks for each role involved, in the right order.
Resident kept informed
Updates go out automatically at every step, on the resident’s preferred channel.
Time back for the residents who need it
Fewer chasing calls
When residents are kept informed, they stop needing to ring to ask what is happening.
More time for edge cases
With routine work automated, officers can focus on vulnerable residents and complex cases.
Fewer errors
Data entered once cannot drift out of step between systems.
A clear audit trail
Every contact, task and notification is timestamped on the record.
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Which channels can residents use?
Phone, the customer portal and email, with notifications by SMS, email and the portal. Each resident’s preferences are held on their record.
Do we have to replace every system at once?
No. Propsys360 connects to the systems you keep through open APIs, so you can join up services module by module.
Who decides what is automated?
You do. Workflows and rules are configured to your processes, and a person can always step in on an individual case.
See a joined-up service working
Thirty minutes, walked through by the people who deliver it. Bring your questions.