Housing management software
The resident has one problem, not five departments
When tenancy, repairs, assets, income and compliance sit apart, nobody sees the household — and the warning signs pass between teams unnoticed.
Choosing housing management software
Two questions worth answering before you shortlist anyone.
One system, or several that each cover part of it
Most providers are not choosing between features. They are choosing between one system that covers the operation and several that each cover part of it. The gaps between systems are where the cost sits — re-keying, reconciliation, and evidence that has to be assembled by hand when a complaint or claim arrives.
Questions worth asking any vendor
Does compliance tracking come as part of the workflow or as a separate module? What happens to historic data at migration? Who owns the integrations afterwards? How long until the first module is live, and what runs in parallel until it is?
- Oneplatform, every function
- 557Kusers
- 1.5M+repairs managed
- Monthsto go live
What housing management software should cover
Every function, one record
Tenancy, repairs, assets, income, service charges, compliance and cases operating from the same data rather than synchronised copies.
Compliance built in, not bolted on
Awaab's Law timescales, Complaint Handling Code deadlines and certificate tracking are part of the workflow, not a separate register.
Two ways to buy it
Enterprise configured to your operating model, or SaaS pre-configured and priced per home. Same platform underneath.
Runs in your own tenancy
Deployed into the Microsoft cloud you already own, so resident data never leaves your control and your team keeps skills that transfer.
What Propsys360 covers for housing management software
- Tenancy and property management across all tenures
- Repairs, scheduling and contractor management
- Asset management and stock condition
- Income, arrears and service charges
- Case management across complaints, ASB and safeguarding
- Regulatory reporting and compliance evidence
How it works
The path from first conversation to live running, and what happens at each step.
Assess
We look at what you use today and what is genuinely causing pain — not everything needs replacing.
Migrate
Data mapped, reconciled and validated in parallel with your existing system.
Go live in stages
Module by module, so services keep running throughout.
Before and after: housing management software
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Propsys360 |
|---|---|
| Six systems, each holding part of the truth. | One platform, so a repair, a certificate and a case are visibly connected. |
| Compliance is a separate register maintained by hand. | Statutory deadlines are part of the workflow that delivers them. |
| Replacing the HMS means a single, terrifying cutover. | Modules go live in stages while services keep running. |
What housing management software has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Tenancy and property across all tenures
- Repairs, scheduling and contractor management
- Asset register, stock condition and investment planning
- Income, arrears and service charges
- Case management across complaints, ASB and safeguarding
- Statutory compliance and building safety
- Resident self-service
- Regulatory reporting and board packs
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
What is housing management software?
A single system covering the operational functions a social landlord runs — tenancies, repairs, assets, income, compliance and casework. The distinguishing feature is whether those functions share one record or merely exchange data.
How is it different from a CRM?
A CRM handles the customer relationship. Housing management software also handles the property, the tenancy agreement, the rent account, statutory compliance and the works — a CRM alone leaves most of the operation unsupported.
Do we have to replace everything at once?
No. Propsys360 coexists with systems you keep and replaces others in stages, so there is no single cutover weekend.
How long does implementation take?
Months rather than years for most providers, and weeks for a SaaS deployment. Data quality in the system you are leaving is the usual variable.
See it against your operation
A 30-minute demo focused on the functions you actually need, not a tour of everything.