Service
Round-the-clock support for housing providers
Round-the-clock support that minimises downtime, protects compliance deadlines and keeps resident-facing services running out of hours.
- 24/7support, every day of the year
- 150+team members on call
- 100+ yrscombined housing experience
- £15minvested in the platform
What 24/7 Support covers
Support that runs underneath the platform, not a helpdesk bolted on top of it.
Proactive monitoring
Systems are watched continuously, so a developing problem is usually caught before a resident or officer notices it.
Fast incident response
The on-call team starts investigating as soon as an issue is flagged — not queued for the next working day.
Disaster recovery, tested not theoretical
Recovery procedures are documented and tested in advance, so an outage is something the team executes rather than improvises.
Housing-specific expertise
150 people and over 100 years of combined experience fixing exactly this kind of problem for housing providers, not a generic IT desk.
Compliance stays evidenced
Monitoring and audit trail continue through an incident and its recovery, so a bad day doesn't quietly become a compliance gap.
Reputation protected
Residents, contractors and the Regulator see continuity rather than disruption, because recovery happens before it becomes visible.
How an incident is handled
The same process whether it's a minor glitch or a major outage.
Detect
Continuous monitoring usually catches a developing issue before anyone has to report it.
Respond
The on-call team investigates and begins recovery immediately, day or night.
Recover
Systems and data are restored following tested procedures, with compliance-critical services prioritised.
Review
Every incident is reviewed afterwards to reduce the chance of it happening again.
Before and after: system downtime
| Today | With Neo |
|---|---|
| A problem is discovered when a resident calls in, not by the team. | Monitoring usually catches it first. |
| Recovery depends on whoever happens to be free. | A dedicated on-call team responds immediately, day or night. |
| Compliance evidence has gaps during an outage. | Evidence and audit trail continue through recovery. |
Talk to us about your support cover
Book a 30-minute call and we'll walk through what 24/7 Support would look like against your current setup.
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
What counts as an emergency?
Anything preventing residents, contractors or your own team from using the system as normal — from a full outage to a critical integration failing silently in the background.
How quickly does someone respond?
Monitoring is continuous, and the on-call team begins investigating as soon as an issue is flagged rather than waiting on a ticket queue.
What happens to compliance monitoring during an outage?
Compliance tracking and the audit trail are treated as priority services during recovery, so a system issue doesn't turn into a compliance gap.
Is this a separate team from the one who built the platform?
No. The people supporting the platform overnight are drawn from the same team that builds and runs it, not a generic outsourced desk.
See 24/7 Support for Housing Associations working
Thirty minutes, walked through by the people who deliver it. Bring your questions.