Compliance
Awaab's Law is here. Are your timescales being tracked?
Awaab's Law sets fixed statutory timescales for housing providers to investigate and remedy hazards reported by tenants. Missing a deadline isn't a KPI issue — it's a regulatory breach. Propsys360 tracks every report, every action, and every deadline automatically.
- Everydeadline tracked automatically
- 100%of actions evidenced
- 0missed escalations
- 1audit trail per case
- 24/7resident reporting
What Awaab's Law requires
Named after two-year-old Awaab Ishak, who died from prolonged mould exposure in his home in Rochdale in 2020. The law imposes fixed timescales on social housing providers for the first time.
Phase 1 — in force
In force since 27 October 2025. This guidance applies until 29 November 2026. Covers the most serious hazards — damp, mould, and conditions posing an imminent risk to health.
- Within 10 working days of becoming aware: investigate a potential significant hazard
- Within 3 working days of the investigation concluding: give the tenant a written summary of the findings
- Within 5 working days of the investigation concluding: carry out the relevant safety work, where a significant hazard is found
- Emergency hazards: investigate and make safe within 24 hours of becoming aware
- Within 5 working days of the investigation concluding: begin supplementary preventative work to stop the hazard recurring — or as soon as reasonably practicable, and within 12 weeks
- Suitable alternative accommodation, at your expense, where safety work cannot be completed in the timeframes
- Keep the tenant updated throughout, and tell them how to stay safe if the home is not vacated
- The clock runs from when you become aware of the hazard, however it reaches you — not from a written complaint
Phase 2 — coming
From 30 November 2026 the significant-hazard timescales extend to a named set of hazards beyond damp and mould. The regulations and landlord guidance are published.
- Excess cold and excess heat
- Falls — on the level, on stairs, and between levels
- Structural collapse, fire and explosions, electrical hazards
- Domestic hygiene — including personal hygiene and food safety
- Same investigate → report → remedy structure as Phase 1, applied across most of the repairs service
- Systems must be ready before it commences — retrofitting after is too late
How Propsys360 tracks every deadline
Compliance isn't a module you bolt on — it's how the platform works. Every report, every case, every repair is tracked against statutory timescales from the moment a tenant submits it.
Automatic clock starts
The moment a tenant reports a hazard — through the customer portal, a phone call, or an officer on a property visit — the statutory clock starts. No manual trigger needed, no risk of a missed start date.
Escalation before breach
Approaching-deadline alerts to case owners, team leaders and managers. Escalation paths configured by hazard type and severity — you find out at 10 days, not at 15.
Evidence at every step
Investigation notes, photos, contractor assignments, completion dates and resident communications — all logged against the case automatically. The evidence trail the regulator and Ombudsman expect already exists.
Compliance dashboard
Real-time view of every open case against its statutory timescale — green/amber/red. Filter by property, patch, team, hazard type. Export for board reports and regulatory returns.
Damp & mould integration
Damp and mould reports flow directly into the Awaab's Law workflow, and repair descriptions are read for hazard indicators so cases are caught before a resident has to chase. Proactive, not reactive.
Lintel360.ai watchlists
Ask Lintel360.ai "which properties have open Awaab's Law cases approaching deadline?" and get an auditable answer in seconds. One-click Awaab's Law packs for the regulator.
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
What exactly does Awaab's Law require?
Awaab's Law places statutory duties on social landlords to investigate reported hazards and complete remedial work within fixed timescales, with shorter windows where a hazard presents a significant risk to health. Propsys360 applies the current timescales to each case automatically and tracks time remaining rather than time elapsed.
What counts as a reported hazard?
Any report from a resident, an officer or an inspection that indicates damp, mould or another prescribed hazard. The point of failure for most providers is a hazard logged as a routine repair — so repair descriptions are read for hazard indicators and routed into the statutory workflow rather than a general queue.
How do we evidence compliance if challenged?
Every case carries a timestamped audit trail covering the report, investigation, decision, works and follow-up. Portfolio reporting shows open hazards, cases at risk of breach and completed remediation without manual collation.
What happens when a deadline is about to be missed?
The case escalates before the deadline, not after, so a manager can intervene while action is still possible within time. Missed deadlines are recorded rather than quietly absorbed.
Do we need to replace our whole housing system to comply?
No. The damp and mould and compliance modules can run alongside an existing HMS, integrating with your repairs and tenancy data. Many providers start there and consolidate later.
See Awaab's Law compliance in action
Book a 30-minute demo and we'll show you exactly how Propsys360 tracks statutory timescales for your stock — with real dashboards, not slides.
See Awaab's Law working
Thirty minutes, walked through by the people who deliver it. Bring your questions.