Open by design
Integration Platform & Tools
Connect your systems. Orchestrate your processes. Keep control of your data.
Housing technology does not operate in isolation
Finance, repairs, scheduling, compliance, payments, customer communications, contractors, documents and reporting often sit across different platforms. Some will stay. Some will be replaced. Others will change over time.
The Propsys360 Integration Platform provides the tools to connect them together and manage how information and activity move across your organisation.
It is not simply a collection of interfaces. It is the integration and orchestration layer that allows Propsys360 and the wider technology estate to work as one connected ecosystem.
- Opendocumented REST APIs
- HACTUK Housing Data Standard
- Real-timeor batch, per interface
- Coexistor replace in stages
One integration layer across your technology estate
Propsys360 can connect modern cloud applications, established housing platforms, specialist applications and legacy systems. Depending on the system and the process, we can use:
- REST APIs
- Webhooks
- Event-driven integration
- Azure Service Bus
- Scheduled integration
- Secure file exchange
- OData
- Database views
- Microsoft Fabric data pipelines
This means the integration approach can be matched to what the other system supports rather than forcing every application into the same technical pattern.
APIs are only part of the story
An API can move information. The integration platform makes sure the wider process works. For example, when a repair is completed, the platform might need to:
Receive the completion
The completion arrives from the contractor or field system.
Validate the information
Checked before anything is updated.
Update Propsys360
The job is closed on the live record.
Update the property history
The work is added to the home’s history.
Update the asset record
Components and condition are kept current.
Notify the customer
The resident is told the work is complete.
Trigger follow-up work
Any further jobs are raised automatically.
Send financial information
Costs go to finance for invoicing.
Update reporting
Dashboards and returns reflect the change.
Create an exception
If something has failed, it is raised for action.
That is orchestration, not simply integration.
Integration orchestration
Propsys360 can coordinate processes that span multiple systems. This allows complex cross-system processes to be automated while remaining visible and controlled.
Rules and data
- Business rules
- Data validation
- Transformation
- Routing
Work and people
- Workflow initiation
- Task creation
- Notifications
- Escalation
Control
- Error handling
- Retry
- Exception management
- Audit logging
Real-time where it matters
Different information needs to move at different speeds. Propsys360 supports both event-driven and scheduled integration, so each interface is designed around the business requirement rather than a single technical approach.
Immediately
A contractor accepting a repair may need to update immediately.
Near real time
A payment confirmation may need to update the customer’s account in near real time.
Overnight
A stock condition extract for strategic reporting may only need to run overnight.
Event-driven by design
Using technologies such as Azure Service Bus and Event Grid, Propsys360 can respond when something happens rather than continually waiting for systems to check each other. Events could include:
- Repair raised
- Appointment booked
- Job completed
- Compliance certificate received
- Inspection failed
- Payment received
- Customer moved
- Tenancy ended
- Asset condition changed
- Case escalated
- Document received
Those events can trigger actions across multiple applications automatically.
Connect what works. Replace what doesn’t.
Integration should not force a housing provider into a wholesale replacement programme. Propsys360 supports coexistence. A finance platform you are happy with can remain. A specialist scheduling platform can remain. An established compliance system can remain.
Propsys360 connects to those applications while progressively replacing the systems and processes you do want to change. This allows transformation to happen at a pace the organisation can absorb.
Built for phased migration
Integration is particularly important when replacing a legacy housing management system. During migration, old and new systems often need to operate together, and our integration platform keeps information and processes flowing while functions move progressively into Propsys360.
Coexistence
Existing systems remain in place and integrate with Propsys360.
Progressive migration
Modules and processes move across in controlled stages.
Replacement
Legacy applications are retired once the replacement capability has been proven.
Integration therefore becomes part of the migration strategy, not an afterthought.
Open APIs
Propsys360 provides documented REST APIs with controlled authentication and versioning. These can be used by:
- Customer portals
- Mobile applications
- Contractor systems
- Finance platforms
- Scheduling solutions
- Compliance applications
- Data platforms
- Third-party applications
Microsoft Azure API Management provides the control layer around those APIs, including authentication, access policies, version management, monitoring and usage controls.
Messaging and service bus
Some integrations involve high volumes of transactions, or processes where one system should not depend directly on another being available at that exact moment. For these scenarios, Propsys360 can use message-based integration. Azure Service Bus provides:
- Reliable message delivery
- Queuing
- Retry
- Dead-letter handling
- Decoupling between applications
- Monitoring
This creates a more resilient architecture than tightly coupled point-to-point interfaces.
Monitoring and exceptions
An integration is only useful if you know it is working. Where appropriate, technical failures can create operational tasks or alerts within Propsys360, so an issue does not simply disappear into an integration log.
Integration monitoring
The platform monitors integration activity and exceptions, including:
- Successful and failed transactions
- Queued messages and retry activity
- Interface health and processing times
- Data validation failures
- API activity
Exception management
Failed or incomplete transactions are identified, retried automatically where appropriate, and routed for intervention when they cannot be resolved. The platform records:
- What failed, and which system was involved
- What information was being processed
- When it failed, and whether it was retried
- Who owns the exception, and what action was taken
Data transformation and validation
Different applications rarely describe information in exactly the same way. The integration platform can transform information between different schemas and validate data before it reaches the receiving application. This can include:
- Field mapping
- Code translation
- Address formatting
- Customer and property matching
- Reference-data conversion
- Mandatory-field checks
- Data-type validation
- Business-rule validation
Poor-quality data can therefore be identified and managed rather than simply transferred from one system to another.
HACT-aligned data
Propsys360 supports alignment with the HACT UK Housing Data Standards, helping provide common definitions for information exchanged between housing systems. This reduces unnecessary bespoke mapping and supports more consistent exchange of information across customers, properties, tenancies, assets, repairs, compliance and cases. It also makes future integration easier as the wider housing technology estate evolves.
Systems we connect to
Finance and payments
Payments, customer accounts, invoices, purchase orders, suppliers, project costs, service charges and financial transactions.
- Dynamics 365 Finance & Operations
- Microsoft Business Central
- Infor SunSystems
- Sage
- Xledger
- Pay360, Allpay, NatWest, PayIt, PCI Pal
Repairs, contractors and scheduling
Work orders, appointments, status updates, photos, notes and completions move without re-keying. Where a contractor has no integration, the Propsys360 Contractor Portal provides the digital interface.
- Totalmobile
- Plentific
- M3 / Keyfax
- Wates
- Specialist contractor systems
- Dynamic scheduling platforms
Compliance and asset systems
An inspection outcome can trigger follow-up work, an SLA, escalation, customer communication or another process automatically.
- Sava
- Compliance platforms
- EPC and energy systems
- IoT devices
- Survey applications
- Contractor compliance systems
Data and reporting integration
Operational integrations keep services moving. Data integrations provide the wider organisational view. Propsys360 can feed information into Microsoft Fabric, OneLake and Power BI alongside data from other business applications, enabling reporting across property, customer, tenancy, assets, repairs, compliance, cases, finance, service charges and contractors.
Rather than requiring every operational system to be replaced, data can be brought together into a common reporting and analytics environment.
Secure by design
Every integration expands the movement of information between systems, making security fundamental. Our integration approach supports:
- Microsoft Entra ID
- OAuth 2.0
- Managed identities
- Role-based access
- Encryption in transit and at rest
- Secure API gateways
- Logging, monitoring and audit trails
Neo Technology operates within an ISO 27001-certified environment and holds Cyber Essentials Plus.
Open rather than locked in
Our aim is not to create another proprietary integration layer that only Neo can understand. We use documented APIs, recognised integration patterns and mainstream Microsoft technologies. Interface specifications, mappings and operating documentation can form part of the solution handover. Your integration architecture remains understandable, auditable and extensible.
Designed for change
The systems you use today will not necessarily be the systems you use in five years. New regulatory services will emerge. AI will become part of more processes. IoT and connected assets will generate increasing volumes of information. Contractors and partners will adopt new platforms.
Your integration layer therefore needs to make change easier rather than harder. Propsys360 provides that foundation.
Connect. Orchestrate. Automate. Monitor.
The Propsys360 Integration Platform provides the tools to:
Connect
Applications and data.
Orchestrate
Processes across systems.
Automate
The movement of information and activity.
Transform and validate
Data, before it reaches the receiving system.
Monitor
Interfaces and exceptions.
Coexist
With existing technology.
Migrate
Away from legacy applications progressively.
Adapt
As your technology estate changes.
One connected housing ecosystem
Propsys360 does not require every application to be Propsys360. It provides the operational platform and integration tools needed to make your wider technology estate work together.
Keep what works. Replace what doesn’t. Connect everything that matters.
Microsoft integration
Propsys360 is built around the Microsoft technology ecosystem and can integrate closely with:
- Dynamics 365
- Power Platform
- Microsoft 365
- SharePoint
- Microsoft Fabric
- OneLake
- Power BI
- Azure Integration Services
- Microsoft Entra ID
This allows housing organisations already invested in Microsoft technology to extend that investment rather than introduce another proprietary integration stack.
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Connect what works. Replace what doesn't.
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
Built on open standards
Documented APIs, events and service-bus patterns, monitored with exception handling and audit logging, mean a new interface is a scoping exercise rather than a bespoke build.
- REST APIs
- Webhooks
- Event-driven integration
- Azure Service Bus
- Scheduled integration
- Secure file exchange
- OData
- Database views
- Microsoft Fabric data pipelines
- HACT UK Housing Data Standards
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Talk through your estate
Tell us what you use today and we will be straight about what integrates, what migrates, and what needs validating first.