Propsys360 SaaS
Tenancies, leases and occupancies, set up
The records your team works in every day — units, tenancies, leases, people and rent accounts — configured and ready on day one, not designed from scratch.
Everything else depends on this
Repairs, compliance and income all hang off the tenancy and property record. If that core is inconsistent, every downstream process inherits the problem.
Pre-configuring it to sector practice removes the most common cause of failed implementations: months spent designing records that end up looking much like everyone else's.
- Day 1ready to work in
- Oneoccupier record
- Everychange audited
- Nobuild project
What it means
For the resident
The basics work from day one — your tenancy, your rent account, your contact details, all correct.
For your Housing Management team
Tenancies, rents and contacts are set up and running without a build project first.
The operational core, pre-built to established practice
One record per occupier
Tenancy, contact history, vulnerabilities, cases and rent account in a single view rather than four screens.
The tenancy lifecycle
Allocation, sign-up, changes, succession, transfer and termination — each stage structured and evidenced.
Rent accounts that reconcile
Charges, payments, adjustments and balances handled properly, with the audit trail finance teams need.
Audited by default
Every change records who, what and when, so a disputed history is a lookup rather than an investigation.
What Propsys360 covers for the core records
- Property, unit and occupancy records across every tenure
- Digital sign-up, lettings and allocations
- Household, occupier and vulnerability information
- Rent, service charges and payment history
- Contact and correspondence history
- Full audit trail on every record change
How it works
The path from first conversation to live running, and what happens at each step.
Migrate
Your existing tenancy, property and rent data is mapped and reconciled before go-live.
Adjust
Standard workflows tuned to your terminology and tenures rather than rebuilt.
Work
Your team operates from one record instead of reconciling several.
Before and after: the core records
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Propsys360 |
|---|---|
| Tenancy, property and contact records sit in different systems. | One record, configured and ready on day one. |
| Rent accounts reconcile manually against housing data. | Charges, payments and balances sit with the tenancy. |
| Historic data is archived to a read-only copy. | History migrates and stays usable. |
What the core records have to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Property, unit and occupancy records across every tenure
- Lettings, allocations and digital sign-up
- Household, vulnerability and support information
- Rent, service charges and payment history
- Contact and correspondence history
- Succession, transfer and termination
- Full audit trail on every change
- Standard roles and permissions preconfigured
The rest of Propsys360 SaaS
Every part of Propsys360 SaaS works from the same property, occupancy and person record, so nothing is re-keyed and nothing drifts out of step. It is all included — there is nothing here to add on later.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Does it handle multiple tenures?
Yes — general needs, supported, shared ownership and leasehold are covered by the standard configuration.
What happens to our history?
It migrates. Historic tenancy and rent records come across and remain accessible, rather than being archived to a read-only copy.
Can we change field names?
Yes. Terminology is adjustable — that is configuration, not development.
Is the audit trail sufficient for legal proceedings?
Every change is attributed and timestamped, which is what matters when a tenancy history is challenged.
See the core records
A walkthrough of the unit, occupancy and account records as your team would use them.