Understand first. Then act.
Use insight to offer support earlier and collect income more effectively
Bring balances, payment behaviour, benefits, arrangements, vulnerability and contact history together so income teams can prioritise the right action for each household.
- 1.3m+payments processed — platform scale
- 1view of every rent account
- 100%of contact recorded
- 24/7payment access
What it means
For the resident
Support can start earlier and reflect the household situation, with simple payment options and clear arrangements rather than one standard recovery journey.
For your Income team
See account position, payment history, support context, contact attempts and arrangements together so officer time goes to the cases where action matters most.
Intervene early, recover more, evict less
Risk before arrears
Payment-pattern changes can surface accounts that need attention before debt becomes harder to resolve.
Contact that lands
Card, Direct Debit and portal options remove unnecessary friction from payment and arrangement journeys.
Payment made easy
Payment plans and commitments remain visible, with tasks and escalation when an agreed action is missed.
A defensible record
Payments, communications, support and decisions stay on one record if a case later needs formal action.
What Propsys360 covers for income management
- Rent, service charge and former tenant arrears
- Secure card payments and direct debit management
- Predictive risk scoring on payment behaviour
- Automated and manual payment arrangements
- Multi-channel contact — SMS, email, letter, call
- Universal Credit and housing benefit reconciliation
- Escalation pathways with full audit trail
- Court and legal action case tracking
- Welfare and money advice referral recording
- Arrears performance reporting by patch, scheme and officer
How it works
The path a case takes from the moment it arrives, and what happens automatically at each step.
Payment behaviour monitored
The system watches for the changes that precede arrears — a missed direct debit, a shift in payment timing — not just the balance.
Risk flagged early
Tenancies trending toward difficulty surface to the officer while intervention is still a conversation rather than a notice.
Contact made appropriately
Channel, timing and tone are matched to the household, including any vulnerability flags on the tenancy record.
Arrangement tracked to conclusion
Agreements are monitored automatically, and a broken arrangement escalates without an officer having to notice.
Built into every module
Workflows, a rules engine, notifications and tasks run underneath every part of Propsys360. Routine work moves on by itself, so your teams can focus on the edge cases and the residents who need extra support.
Notifications on every channel
Residents are kept informed at each step by SMS, email and the customer portal, without anyone sending updates by hand.
Multi-channel and omni-channel
Residents can get in touch by phone, portal or email, and switch between them. The record and the history follow them, so nobody has to repeat themselves.
Automation
Workflows and the rules engine move routine work on automatically: appointments, reminders, follow-ups and escalations before a deadline is missed.
Tasks for the right role
Each step raises a task for the role that owns it, with a due date in the diary, so work reaches the right person without being chased.
What you can achieve
More targeted officer time
More targeted officer time and earlier, more sustainable arrangements.
Less manual reconciliation
Less manual reconciliation, with 1.3m+ payments processed through one connected ledger.
Live visibility of movement
Stronger evidence and live visibility of collection and arrears movement.
What income and arrears management has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Rent accounting across all tenure and charge types
- Arrears escalation with configurable stages
- Payment plans and affordability arrangements
- Direct Debit management and reconciliation
- Housing Benefit and Universal Credit handling
- Court preparation and possession workflow
- Legal referrals and outcome tracking
- Recharges, refunds and adjustments
- Income forecasting and collection performance
- Vulnerability and support routes before enforcement
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
How does the prediction actually work?
It learns from your own arrears history — which payment patterns preceded difficulty in your stock. It is a prompt for an officer to make contact, never an automated enforcement decision.
Does it make decisions about people automatically?
No. It prioritises who an officer should contact. All decisions about arrangements, escalation or legal action remain human ones, which also keeps you the right side of automated decision-making rules.
Does it handle Universal Credit?
Yes, including managed payments, APAs and the reconciliation work that comes with direct payments to landlords.
Can we still run our existing arrears policy?
Yes. Escalation stages, thresholds and letter templates are all configured to your policy — the module changes when you act, not what your policy says.
See arrears prediction working
Run a sample of historic arrears journeys and see what would have surfaced earlier and what action would have been available.