Propsys360 SaaS
Report, schedule, complete — working on day one
Tenants report, jobs schedule, contractors complete and everyone can see the status. Nothing to build, and no separate contractor system to integrate.
Repairs is where occupiers judge you
The information problem, not just the work
More than any other service, repairs shapes tenant satisfaction — and most of the dissatisfaction is not about the work itself but about not knowing what is happening. A joined-up flow from report to completion fixes the information problem, which is usually the cheaper half of the fix.
- Same dayreporting to scheduling
- Mobilefor operatives
- Livestatus for occupiers
- Photoevidence on every job
What it means
For the resident
You report a repair, it is scheduled, and you are told when someone is coming.
For your Repairs team
Report, schedule and complete works out of the box, rather than after six months of workflow design.
The repairs process, working on day one
Tenants report it themselves
Web and portal reporting with guided diagnostics, so the description arriving with the job is usable rather than “something is broken”.
Scheduling that holds
Appointments booked against real availability, with the occupier told when someone is coming and notified if it changes.
Operatives work offline
Job details, history and photo capture on a mobile device, syncing when signal returns rather than failing in a stairwell.
Evidence on every job
Photographs and completion notes attach to the property record, which is what protects you in a disrepair claim.
What Propsys360 covers for SaaS repairs
- Tenant and occupier reporting with guided diagnostics
- Responsive, planned, turnover and communal repairs
- Appointment scheduling and occupier notification
- Mobile operative app with offline capability
- Contractor portal access
- Photographic evidence and completion records
How it works
The path a case takes from the moment it arrives, and what happens automatically at each step.
Report
Occupier or officer raises the job with a guided diagnostic.
Schedule
The job is booked against genuine availability and the occupier is told.
Complete
Operative completes on mobile with photographs, and the record updates everywhere.
Before and after: SaaS repairs
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Propsys360 |
|---|---|
| Repairs reporting, scheduling and contractors are separate tools. | One flow from report to completion, configured already. |
| Operatives lose work when signal drops. | Mobile working holds the job and syncs later. |
| Occupiers call to ask what is happening. | Status is visible to them without contacting anyone. |
What repairs has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Tenant and occupier reporting with guided diagnosis
- Responsive, planned, turnover and communal repairs
- Appointment scheduling and notification
- Contractor portal access
- Mobile operative working, offline capable
- Photographic evidence and completion records
- Damp and mould hazard routing
- First-time-fix and SLA reporting
The rest of Propsys360 SaaS
Every part of Propsys360 SaaS works from the same property, occupancy and person record, so nothing is re-keyed and nothing drifts out of step. It is all included — there is nothing here to add on later.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Do we need a separate contractor system?
No. Contractor access is included, so external contractors work in the same system rather than by email and spreadsheet.
Does the mobile app work without signal?
Yes. Jobs are held on the device and sync when connectivity returns — necessary in blocks and rural stock.
Can occupiers see progress?
Yes, through the self-service portal, which is the single biggest reduction in avoidable contact-centre calls.
Is damp and mould handled differently?
Yes. Reports mentioning damp or mould route into the hazard workflow with statutory timescales rather than sitting in the general queue.
See the repairs flow
A walkthrough from a tenant reporting a fault to the job being closed and evidenced.