Solution
Community housing software for Australia and New Zealand
The same platform, configured for Australian and New Zealand regulation, tenancy law and reporting — supported in your time zone rather than from the other side of the world.
- Localdata residency
- Yourtime zone support
- 1platform, configured locally
- Provenhousing operating model
Built for Australia and New Zealand
Configured for local regulation
Tenancy law, reporting obligations and regulatory frameworks differ between Australia and New Zealand, and the platform is configured to them rather than translated from UK defaults.
Supported in your hours
Support runs in your time zone. An issue at nine in the morning in Sydney does not wait for London to wake up.
Data where you need it
In-country hosting means data residency requirements are met without architectural compromise.
Proven housing model
The underlying operating model — tenancies, repairs, assets, compliance — is common to social and community housing across Australia and New Zealand.
What Propsys360 covers for housing in Australia and New Zealand
- Community housing provider operations
- Local tenancy legislation configuration
- State and national reporting requirements
- Australian and New Zealand data residency
- Regional support hours and escalation
- Rent setting and subsidy models
- Asset management and condition surveys
- Maintenance and contractor management
- Resident portal and self-service
- Regulatory and funder reporting
How it works
The path from first conversation to live running, and what happens at each step.
Local requirements first
Jurisdiction-specific legislation, reporting and funding models are captured before configuration begins.
Configure and localise
Terminology, tenancy types, rent models and reporting are set to local practice rather than UK defaults.
Host in region
Deployment uses in-country regions that satisfy local data residency obligations.
Support locally
Ongoing support operates in your time zone with regional escalation.
Before and after: housing in Australia and New Zealand
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Propsys360 |
|---|---|
| Systems are hard-coded to UK regulation. | Tenure, compliance and reporting are configurable, not fixed. |
| Local reporting requirements are unsupported. | Reporting is defined to local standards. |
| Support runs in a distant time zone. | Delivery teams work to local hours. |
What matters in Australia and New Zealand
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Configurable tenure and tenancy law handling
- Local compliance regimes rather than UK-hardcoded
- Local reporting and regulatory formats
- AUD and NZD finance integration
- Community housing and social housing models
- Local data residency
- Time-zone aligned delivery and support
- Configuration rather than code change
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Is this a UK product with a different label?
No. The operating model is common to social and community housing internationally, but tenancy law, rent models, terminology and reporting are configured for the jurisdiction.
Where is our data held?
In cloud regions that meet your local data residency requirements. This is settled at the outset rather than raised late in procurement.
What support hours apply?
Support runs in your time zone. Round-the-clock cover is available where operations require it.
Do you have regional experience?
Neo works with community housing providers across Australia and New Zealand, and the platform is configured for local practice rather than adapted case by case.
See the platform configured for Australia and New Zealand
Thirty minutes at a time that suits your time zone, using local tenancy and reporting configuration.