Case management
Anti-social behaviour cases, handled start to finish
Log, risk-assess and resolve ASB reports with a defensible audit trail, so residents see action and officers can evidence every step taken.
- 100%of actions evidenced
- Everystatutory deadline tracked
- 1case record per matter
- 0cases lost between teams
What it means
For the resident
You report it once and the case remembers everything — you are not starting again with each new officer.
For your ASB and Community Safety team
One chronology holds every report, statement and action, so a case that runs for months does not depend on who was here at the start.
ASB cases that residents trust and courts accept
Risk assessed at first report
A structured risk assessment at intake identifies vulnerability and threat level, so serious cases are not treated as routine nuisance.
Reporters kept informed
Contact commitments are tracked, because the most common ASB complaint is not the behaviour — it is being left with no update.
Multi-agency work in one place
Police, environmental health and support agency involvement recorded on the case, rather than in an officer's separate notes.
Evidence a court will accept
Diaries, statements, incident logs and warnings build a chronological record that supports legal action if it becomes necessary.
What Propsys360 covers for ASB case handling
- ASB report intake from any channel
- Structured risk assessment and re-assessment
- Incident diary and evidence logging
- Witness statement recording and protection
- Warning letters, ABCs and injunction tracking
- Multi-agency referral and case conference records
- Community Trigger case review handling
- Perpetrator and victim vulnerability flags
- Linked tenancy, repairs and complaints records
- Case outcome and closure reporting
How it works
The path from first conversation to live running, and what happens at each step.
Report received and risk assessed
Intake captures the incident and runs a structured risk assessment, so priority reflects harm rather than volume of calls.
Investigation and evidence gathering
Diaries, statements and incident logs build against the case, with reporter contact commitments tracked.
Intervention
Warnings, acceptable behaviour contracts, mediation or referral — each recorded with the reasoning behind the choice.
Resolution or escalation
Cases close with an outcome and reporter feedback, or escalate to legal action with the evidence chain already complete.
Before and after: ASB case handling
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Propsys360 |
|---|---|
| ASB reports are logged in different places by different teams. | One case framework, so every report follows the same process. |
| Evidence for court is gathered retrospectively. | Diary sheets, incidents and correspondence build the case as it runs. |
| Vulnerable parties are identified late. | Vulnerability and safeguarding context sits on the record from the start. |
What ASB case handling has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Incident logging with witness and diary evidence
- Risk assessment and vulnerability flags
- Multi-agency working and information sharing
- Warning letters, undertakings and injunctions
- Court preparation and escalation
- Linked cases across parties and properties
- SLA monitoring and case dashboards
- Full evidence trail for legal proceedings
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Does it handle Community Trigger case reviews?
Yes. ASB case review requests are tracked as their own process with statutory timescales, linked to the underlying case history.
How is witness information protected?
Witness details carry restricted visibility, so statements can be recorded without exposing identities across the wider system.
Can it evidence a possession or injunction case?
Yes. The chronological incident record, warnings issued and interventions attempted are exactly what legal action requires, held in one place.
What about vulnerable perpetrators?
Vulnerability is recorded for both reporter and perpetrator, and surfaces to officers so enforcement decisions account for support needs.
See an ASB case built end to end
We will follow a case from first report through risk assessment, intervention and closure using realistic case data.