Configurable case types, one way of working
Every type of resident contact routes through the same configurable framework, so nothing falls through a gap between systems.
Awaab's Law
Compliant damp and mould handling with end-to-end audit trail.
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Aids and Adaptations
Record aids and adaptations.
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Assets Referral
For inspection reports and related risk assessments.
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Building Safety Enquiry
Track any building safety enquiries.
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External Contractor Reports
For external reports and information from contractors.
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External Managing Agent/Landlord matter
Track issues you raise with external third parties.
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Rent Stop
Ask for the rent to a landlord to be stopped.
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Repairs post-inspection
Record your repairs post-inspections.
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Stock Condition Survey
Stock condition survey.
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Voids
Make any notes you need to about void properties.
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Abandoned Property - Empty
Tell us about an empty property.
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Absence of Tenant
Tell us you'll be away from home.
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Adding a name to a tenancy
Converting from sole to joint.
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End my tenancy (Folio tenants)
Tell us you're moving out of your Folio home.
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End your tenancy
Tell us you’re moving out.
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Move home
Ask for a transfer.
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Moving Home Enquiry
Ask us for help moving to a new home.
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Mutual Exchange
Swap homes with someone else.
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Removing a name from a tenancy
Converting from joint to sole.
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Reporting the death of a tenant
Ending or converting a tenancy.
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Succession
Ask to take on someone’s tenancy.
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Tenancy Renewal
Track renewal
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Abandoned Vehicles
Ask us to remove an abandoned car or van.
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Access to property
Arranging access to the property.
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Anti-Social Behaviour
Report Anti-Social Behaviour.
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Communal Cleaning and Gardening
Tell us about an issue with how we're maintaining your block or estate.
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Cyclical and major works
Questions about planned maintenance.
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Parking issue
Tell us about a parking issue.
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Parking permits
Enquire about getting or renewing a parking permit.
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Parking tickets
Tell us about a parking ticket.
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Trees
Report a problem with a tree.
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Complaints
Tell us about a problem with our service.
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Disrepair
Report disrepair that requires attention.
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Gas enquiry
Ask for help with gas repairs.
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Hoarding
Manage issues around hoarding.
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Latent Defect
Tell us about problems with a recently built home.
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MP or Councillor enquiry
Record enquiries made by elected members on behalf of their constituents.
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My Account Feedback
Tell us what you think of My Account.
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Ombudsman Enquiry
Track any Ombudsman casework.
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Pest Control Enquiry
Record any issues around pest control.
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Praise
Tell us about something we did well.
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Property Damage or Dispute
Report damage to your home, or raise a dispute about who's responsible for it.
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Suggestions
Tell us your ideas about our service.
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Access to property
Arranging access to the property.
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Building Safety Enquiry
Track any building safety enquiries.
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EWS1 Query
Record customer issues relating to cladding and fire safety.
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Former customer enquiry
Record any interactions with former occupants.
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Insurance Enquiry
Track insurance claims and enquiries.
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Lease Enquiry
Ask us about your lease.
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Lease Expiry
Manage the end of a lease.
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Lease Extension
Request to extend your lease.
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Management Packs
Record requests for property information.
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Permissions/Approvals
Request approvals for alterations, subletting, pets, running a business, and more.
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Property improvements
Ask us for permission to make alterations.
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Registration Support
Record any queries or support needs.
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Rent and Service Charge Enquiry
Ask us for information about your rent and service charges.
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Repairs Enquiry
Follow up on your requested repairs.
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Report a Concern
Report concerns about someone's safety or well-being.
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Request for local officer contact
Ask your named contact to get in touch.
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Sales
Record any sales enquiries.
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Section 20 consultation
Respond to section 20 consultations.
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Staircasing
Report on staircasing
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Subletting
Ask for permission to sublet your property.
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Legal Referral
Request legal casework.
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Dispute of Service Charges
Tell us about a problem with your service charges.
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Refunds
Request a refund of a credit balance.
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Rent Cards
Order a new rent card.
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Rent Review
Ask for a rent review.
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Rent and Service Charge Enquiry
Ask us for information about your rent and service charges.
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Universal Credit
Record universal credit casework.
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Resident Involvement Enquiry
Submit a question for regional forum.
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Safeguarding referral
Record safeguarding casework.
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Fire Safety
Report fire hazards
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Personal Safety - Infectious Disease
Record potential cases of infectious disease affecting a resident or property.
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Report a Concern
Report concerns about someone's safety or well-being.
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Squatter or Unauthorised Occupant
Tell us about squatters or unauthorised occupants.
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Tenancy Fraud
Manage tenancy fraud investigations.
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Breathing Space
Record a request for breathing space.
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Building Safety Enquiry
Track any building safety enquiries.
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Changes to household
Update our information on who lives with you.
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Decant
Arrange alternative accommodation.
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Former customer enquiry
Record any interactions with former occupants.
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Keys
Request permission for a lodger or additional keys.
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Moving Home Enquiry
Ask us for help moving to a new home.
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Permissions
Ask us for permission in line with your tenancy.
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Pets
Request permission for a pet.
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Property improvements
Ask us for permission to make alterations.
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Rebanding application
Ask us to consider new information about your housing priority.
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Registration Support
Record any My Account queries or support needs.
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Rent and Service Charge Enquiry
Ask us for information about your rent and service charges.
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Repairs enquiry
Follow up on your requested repairs.
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Replacement Furniture
Ask us to replace furniture we provided.
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Report a Concern
Report concerns about someone's safety or well-being.
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Request for local officer contact
Ask your named contact to get in touch.
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Running a business
Request permission to run a business from home.
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Satellite dish request
Request permission to put up a dish.
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Subletting
Ask for permission to sublet your property.
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Tenancy Information
Ask us for a copy of your tenancy or for information about it.
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Estate Inspection
Record the results of your inspection.
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General Needs Annual Visit
Record your annual visit.
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General Needs Settling-in Visit
Record your settling-in visit.
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Mid-tenancy inspection (Folio)
Record mid-tenancy inspection.
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Temporary Housing Annual Visit
Record Your Annual Visit.
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Temporary Housing Regular Visit
Record your regular visit.
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Temporary Housing Welcome Visit
Record your welcome visit.
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Bedroom Tax
Ask us about bedroom tax.
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Breathing Space
Record a request for breathing space.
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Support to Replace Furniture
Help with the cost of new furniture.
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Universal Credit
Record universal credit casework.
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Welfare Benefit Referral
Ask for help from the Welfare Benefits team.
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Account creation
Account requests/queries
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My Account Channel Shift
Record work you do supporting registered users to increase their use of My Account.
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New Resident Checklist
Check that new accounts have been set up properly.
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Send Correspondence
Send via email, SMS, or letter and automatically log communications.
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What it means
For the resident
Whatever you contact us about, it is handled the same way and someone owns it.
For your Housing Management team
Add, rename or retire a case type yourself as the service changes — no development project, no waiting for a release.
Before and after: a configurable case framework
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Propsys360 |
|---|---|
| Each new case type means another spreadsheet or another system. | New case types are configured, not built. |
| Every team works to a different process. | One framework, configured per case type, with shared reporting. |
| Reporting across case types is impossible. | Every case type reports through the same dashboards. |
What a configurable case framework has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Configurable case types with their own fields
- Workflow steps, tasks and owners per type
- Processing rules and outcome branching
- SLA definition and escalation per type
- Form building for new case types
- Notification templates across five channels
- Role-based access per case type
- Consistent reporting across every case type
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
See the case framework working
Thirty minutes, walked through by the people who deliver it. Bring your questions.