End-of-tenancy requests handled in one place
Notice, inspection, void works and final accounts run as one sequence, so a home is not sitting empty waiting for someone to notice.
What it means
For the resident
Ending your tenancy is one clear process, not a series of calls to different departments.
For your Tenancy Management team
Notice, inspection, keys and the void start run as one sequence, so a home is not sitting empty waiting for someone to notice.
Before and after: end-of-tenancy requests
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Propsys360 |
|---|---|
| Notice arrives by phone and is recorded inconsistently. | Notice is captured as a case, starting the void clock immediately. |
| Void works are ordered after the keys come back. | Inspection and works can be arranged during the notice period. |
| Final accounts are settled weeks later. | Balance, recharges and refunds are handled against the tenancy. |
What end-of-tenancy handling has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Notice capture and acknowledgement
- Pre-termination inspection and recharges
- Void works ordering during notice
- Final rent account and balance settlement
- Key return and property handover
- Forwarding address and correspondence
- Links into the void and lettings pipeline
- Reporting on notice reasons and turnaround
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
See end-of-tenancy requests handled
Thirty minutes, walked through by the people who deliver it. Bring your questions.