Case management
Spot subletting before it costs you a home
Investigate suspected subletting with structured evidence gathering, agency referrals and outcomes recorded against the tenancy for audit.
- 100%of actions evidenced
- Everystatutory deadline tracked
- 1case record per matter
- 0cases lost between teams
What it means
For the resident
The home you were allocated is lived in by the household it was allocated to.
For your Tenancy Enforcement team
Indicators surface across arrears, repairs access and contact history rather than relying on a report from a neighbour.
Tenancy fraud investigated properly
Referrals from any source
Neighbour reports, data matches, officer suspicion and National Fraud Initiative results all enter the same structured investigation.
Evidence gathered lawfully
Investigation steps are recorded with reasoning, which matters because unlawful evidence gathering loses cases and creates liability.
Property recovered, not just proven
Cases track through to recovery — the outcome that matters is a home returned to allocation, not a file marked substantiated.
Value evidenced
Recovered properties and prevented losses are quantified, which is how a counter-fraud function justifies itself.
What Propsys360 covers for tenancy fraud cases
- Referral intake from all sources
- National Fraud Initiative data match handling
- Structured investigation planning and recording
- Evidence gathering with lawful basis recorded
- Interview scheduling and outcome logging
- Notice to Quit and possession action tracking
- Unlawful profit order applications
- Multi-agency and police liaison records
- Property recovery and relet handover
- Counter-fraud value and outcome reporting
How it works
The path a case takes from the moment it arrives, and what happens automatically at each step.
Referral received
Suspicion from any source enters a single intake, with an initial assessment of whether investigation is proportionate.
Investigation planned
Steps are planned and recorded with the lawful basis for each, so evidence remains admissible and the process defensible.
Evidence assessed
Findings are assessed against the tenancy terms, with a decision and reasoning recorded either way.
Recovery pursued
Where fraud is substantiated, possession action and any unlawful profit order are tracked through to property recovery.
Before and after: tenancy fraud cases
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Propsys360 |
|---|---|
| Suspected subletting relies on a neighbour reporting it. | Signals across the record surface cases worth investigating. |
| Evidence is gathered ad hoc and rarely stands up. | A structured investigation builds a defensible case. |
| Recovered properties are not counted as a benefit. | Outcomes and recovered homes are reportable. |
What tenancy fraud handling has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Referral and intelligence capture
- Structured investigation with evidence
- Occupancy and residence verification
- Interview records and formal warnings
- Notice seeking possession and court escalation
- Linked tenancy, contact and payment history
- Property recovery and re-let handover
- Reporting on cases, outcomes and homes recovered
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Does it handle National Fraud Initiative matches?
Yes. NFI data matches import as referrals and enter the same investigation process as any other source, with match provenance retained.
How do we keep evidence gathering lawful?
Each investigative step records its lawful basis and authorisation. This protects both admissibility and the organisation, since improper surveillance carries real liability.
Can we pursue unlawful profit orders?
Yes. Applications are tracked as part of the case, with the financial evidence needed to support them held alongside.
What outcomes does it report?
Properties recovered, notional value of prevented loss, and case outcomes by referral source — the figures a counter-fraud business case needs.
See a tenancy fraud case investigated
We will follow a subletting referral through investigation to property recovery, showing how evidence and lawful basis are recorded.