Case management
Rebanding requests decided and evidenced
Process rehousing band reviews consistently, with evidence capture, recorded decisions and clear communication back to every applicant.
- 100%of actions evidenced
- Everystatutory deadline tracked
- 1case record per matter
- 0cases lost between teams
What it means
For the resident
Your circumstances are assessed against what the organisation actually knows about your household.
For your Allocations team
Medical, ASB, overcrowding and safeguarding information is visible at the point of decision rather than on a separate form.
Banding decisions that are consistent and explainable
Policy applied consistently
Assessment follows your allocations scheme rather than individual officer judgement, which is what makes decisions defensible on review.
Evidence held with the case
Medical evidence, supporting letters and assessments attach to the application, so a reviewing officer sees what the original decision was based on.
Decisions explained to applicants
Reasons are recorded and communicated, because most appeals arise from an unexplained decision rather than a wrong one.
Appeals tracked properly
Review requests run as their own tracked process with timescales, not as email correspondence.
What Propsys360 covers for rebanding applications
- Band review application intake
- Allocations policy criteria assessment
- Medical and welfare evidence capture
- Independent medical adviser referral
- Decision recording with reasons
- Applicant notification and explanation
- Review and appeal handling with timescales
- Backdating and effective date management
- Linked housing register and application records
- Banding decision consistency reporting
How it works
The path a case takes from the moment it arrives, and what happens automatically at each step.
Application received
A band review request is logged against the housing register application with supporting evidence attached.
Evidence assessed
Medical or welfare evidence is assessed, with independent adviser referral where the policy requires it.
Decision made and explained
The banding decision is recorded with reasons, and the applicant is notified with those reasons set out.
Review if requested
Appeals run as a tracked process with statutory and policy timescales, and the review sees the original evidence and reasoning.
Before and after: rebanding applications
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Propsys360 |
|---|---|
| Rebanding requests arrive by email and are tracked in a list. | Each request is a case with a decision and a reason recorded. |
| Applicants chase for updates. | Status is visible, and decisions are communicated from the record. |
| Appeals rely on reconstructing the original assessment. | The assessment, evidence and decision are retained together. |
What rebanding handling has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Application capture and eligibility assessment
- Supporting evidence and medical information
- Banding decision with recorded reasoning
- Appeal and review process
- Applicant communication and status updates
- Links to the allocations and lettings pipeline
- Equalities and consistency reporting
- Full audit trail on every decision
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
Frequently asked questions
Does it enforce our allocations policy?
It applies your policy criteria to each assessment, so decisions are consistent between officers. The policy remains yours; the module makes it applied uniformly.
How is medical evidence handled?
It attaches to the case with appropriate access restriction, and can be referred to an independent medical adviser with the referral and outcome recorded.
Are appeals tracked separately?
Yes. A review request opens its own tracked process with its own timescale, visible alongside the original decision and evidence.
Can we show decisions are consistent?
Yes. Reporting compares banding outcomes against criteria, which surfaces inconsistency between officers or over time.
See a band review assessed and decided
Thirty minutes through a rebanding application including evidence, decision reasoning, applicant notification and an appeal.