Configurable case types, one way of working
Every type of resident contact routes through the same configurable framework, so nothing falls through a gap between systems.
Every case type, grouped by service
These are the case types running in a live deployment. Each one is configuration, not bespoke development, so a new type can be added the same way.
Tenancy changes
Joint and sole tenancies, successions, transfers, exchanges and permissions run as cases on the tenancy record, so every change is approved, evidenced and visible to the next colleague.
Explore tenancy management →75+ case types, live in a real deployment
- Adding a name to a tenancy
- Removing a name from a tenancy
- Succession
- Changes to household
- Mutual Exchange
- Move home
- Moving Home Enquiry
- Decant
- End your tenancy
- End my tenancy (Folio tenants)
- Tenancy Renewal
- Tenancy Information
- Reporting the death of a tenant
- Keys
- Pets
- Running a business
- Satellite dish request
- Subletting
- Permissions
- Property improvements
- Rebanding application
Visits and tenancy support
Settling-in visits, temporary housing visits, inspections and money advice keep residents settled, with every visit due date tracked.
Explore tenancy support →75+ case types, live in a real deployment
- General Needs Settling-in Visit
- General Needs Annual Visit
- Temporary Housing Welcome Visit
- Temporary Housing Regular Visit
- Temporary Housing Annual Visit
- Mid-tenancy inspection (Folio)
- Estate Inspection
- New Resident Checklist
- Absence of Tenant
- Welfare Benefit Referral
- Universal Credit
- Breathing Space
- Bedroom Tax
- Support to Replace Furniture
- Replacement Furniture
Safety and wellbeing
Safeguarding, hoarding, fire safety and tenancy fraud are handled with vulnerability flags and a full chronology, so serious concerns are never treated as routine.
Explore safeguarding →75+ case types, live in a real deployment
- Safeguarding referral
- Report a Concern
- Hoarding
- Anti-Social Behaviour
- Fire Safety
- EWS1 Query
- Building Safety Enquiry
- Infectious disease (personal safety)
- Squatter or Unauthorised Occupant
- Tenancy Fraud
- Pest Control Enquiry
Repairs, the home and the estate
Damp and mould, disrepair, defects and repairs enquiries sit on the property record, and estate issues such as parking, trees and communal cleaning are logged against the block, with Awaab's Law timescales applied automatically where they are needed.
Explore repairs →75+ case types, live in a real deployment
- Awaab's Law
- Disrepair
- Repairs Enquiry
- Repairs post-inspection
- Gas enquiry
- Latent Defect
- Property Damage or Dispute
- Access to property
- Aids and Adaptations
- Voids
- Abandoned property (empty)
- Stock Condition Survey
- Assets Referral
- External Contractor Reports
- Cyclical and major works
- Communal Cleaning and Gardening
- Trees
- Parking issue
- Parking permits
- Parking tickets
- Abandoned Vehicles
Rent, service charges and leasehold
Rent and service charge questions, disputes, Section 20 consultations, lease changes and staircasing are answered from the account and the property record.
Explore service charges →75+ case types, live in a real deployment
- Rent and Service Charge Enquiry
- Rent Review
- Rent Cards
- Refunds
- Rent Stop
- Dispute of Service Charges
- Section 20 consultation
- Lease Enquiry
- Lease Expiry
- Lease Extension
- Management Packs
- Staircasing
- Sales
- Insurance Enquiry
Complaints, feedback and self-service
Complaints, Ombudsman casework, elected member enquiries and praise follow the Complaint Handling Code stages, and My Account support helps more residents serve themselves through the portal.
Explore complaints handling →75+ case types, live in a real deployment
- Complaints
- Ombudsman Enquiry
- MP or Councillor enquiry
- Legal Referral
- Praise
- Suggestions
- Resident Involvement Enquiry
- Request for local officer contact
- Former customer enquiry
- External Managing Agent/Landlord matter
- Send Correspondence
- Account creation
- Registration Support
- My Account Feedback
- My Account Channel Shift
Case journeys in more detail
Some case types have their own page, showing the journey from first contact to closure. All of them run on the same housing case management system.
Awaab's Law and damp and mould
Statutory clocks, investigation and remediation, evidenced from first report.
Safeguarding
Referrals, vulnerability flags and multi-agency actions on one record.
Tenancy support and temporary housing
Settling-in visits, temporary housing visits and welfare referrals.
Anti-social behaviour
Risk assessment, evidence gathering and escalation to legal action.
Complaints handling
Complaint Handling Code stages and Ombudsman casework, fully evidenced.
Disrepair
Disrepair claims linked to the repairs and inspection history of the home.
Subletting and tenancy fraud
Investigations recorded with the evidence a court would expect.
Voids and relets
Why a home stood empty and what was decided, alongside the works.
Staircasing
Shared ownership staircasing from enquiry to completion.
Section 20 consultation
Leaseholder consultation stages and responses, tracked and evidenced.
Ending a tenancy
Notice, inspection and handover, joined to the voids process.
Tenancy information
Copies of tenancy agreements and tenancy queries answered from the record.
Rebanding applications
New information about housing priority, assessed and decided.
Communal areas
Cleaning, gardening and estate issues reported against the block.
What it means
For the resident
Whatever you contact us about, it is handled the same way and someone owns it.
For your Housing Management team
Add, rename or retire a case type yourself as the service changes — no development project, no waiting for a release.
Before and after: a configurable case framework
Every system demonstrates well. What matters is the difference in an ordinary working week — the steps that disappear, the chasing that stops, and the questions your team can answer on the spot instead of promising to look into it.
| Today | With Propsys360 |
|---|---|
| Each new case type means another spreadsheet or another system. | New case types are configured, not built. |
| Every team works to a different process. | One framework, configured per case type, with shared reporting. |
| Reporting across case types is impossible. | Every case type reports through the same dashboards. |
What a configurable case framework has to get right
Housing runs on specifics — statutory timescales, tenure types, the return that has to be filed next month. This is the detail that decides whether a system survives contact with your operation, and the reason a general-purpose platform usually cannot.
- Configurable case types with their own fields
- Workflow steps, tasks and owners per type
- Processing rules and outcome branching
- SLA definition and escalation per type
- Form building for new case types
- Notification templates across five channels
- Role-based access per case type
- Consistent reporting across every case type
More of the platform
Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.
Integration Platform & Tools
Fits what you already run
Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.
- Microsoft and data
- Finance and payments
- Repairs and contractors
- Residents and compliance
Trusted housing technology for housing associations, councils and public-sector landlords
- 557KTenants supported
- 1.5M+Repairs managed
- £57M+Repairs processed p.a.
- 4.75MCustomer cases
- 500KArrears cases managed
- G-Cloud 15 Supplier
- Microsoft Solutions Partner
- Cyber Essentials Plus Certified
- Cyber Essentials Certified
- ISO 9001
- ISO 27001
- ISO 20000-1
- ISO 14001
The difference it makes
Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager — VIVID
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Proof from housing providers
See the case framework working
Thirty minutes, walked through by the people who deliver it. Bring your questions.