Westminster City Council Partners with Neo Technology
Neo Technology has been selected by Westminster City Council as its strategic digital partner to lead the transformation of its housing repairs operations.
Westminster City Council Partners with Neo Technology to Transform Repairs Management
Neo Technology has been selected by Westminster City Council as its strategic digital partner to lead the transformation of its housing repairs operations.
The council will roll out Propsys360, Neo Technology's housing management platform, to modernise its repairs service. The initial phase focuses on streamlining repairs workflows across voids, disrepair cases, and aids & adaptations, aimed at improving operational performance and resident experience.
Smarter repairs management for social housing
Westminster City Council will benefit from:
- Out-of-the-box configuration for a faster launch
- Automated routing and workflows to reduce delays
- Tenant self-service portals to improve communication
- Audit-ready records to support regulatory compliance and governance
The partnership aims to replace disconnected legacy systems with one platform that helps frontline teams work efficiently and residents get timely, clear updates.
"We're looking forward to working closely with Westminster to deliver modern, joined-up services that meet the expectations of today's tenants," said Stuart Payne, Strategy Director at Neo Technology.
Supporting compliance and resident satisfaction
With regulatory pressure around damp and mould, building safety, and service responsiveness, councils are increasingly investing in technology that supports a tenant-first repairs approach. Propsys360 supports this with end-to-end visibility, real-time reporting, and mobile access for contractors and field teams.
Why Propsys360?
Propsys360 is Neo Technology's platform for housing providers, combining:
- Repairs and maintenance workflows
- Contractor repair portals
- Asset lifecycle planning
- Housing repairs compliance
- Digital communications
- Governance and audit traceability
It is built to reduce manual steps and give visibility across the full housing repairs lifecycle.
Looking to improve your housing repairs process?
If you'd like to see Propsys360 in action or speak with our team, get in touch.
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Related proof
See how this works in practice
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