Next Generation Housing Technology

About Propsys360

Housing providers are facing ageing housing stock, increasing regulatory scrutiny, rising operational costs and growing resident expectations. Propsys360 brings together assets, repairs, compliance, income, service charges, tenancies, cases and customer services within a single connected platform — rather than relying on multiple disconnected systems, organisations gain a complete view of their properties, residents and operations.

At the heart of the platform is a unified data model, an intelligent workflow engine and an open integration architecture. Automated workflows, task management, diary management, notifications and business rules help colleagues, residents and contractors work more efficiently. Built-in identity management, multi-factor authentication and single sign-on provide a secure, seamless experience across the platform. An open API and integration layer connects existing systems and data sources, creating a single source of truth across assets, property, tenancy and customer information.

Tenancy management

Propsys360 brings together residents, properties and tenancy information into a single connected platform. From allocations and sign-up through to tenancy sustainment and termination, colleagues have immediate access to the information they need to make informed decisions and provide effective support.

Covers allocations, lettings, digital sign-up, tenancy lifecycle management, household management, vulnerability management, support plans, succession management, mutual exchange, property transfers, tenancy visits, resident communications, workflow automation, task management, document management, mobile working, audit trails, performance dashboards and regulatory reporting.

Asset management

Asset management is no longer just about maintaining homes — it's about managing risk, compliance, investment and resident safety. Propsys360 provides a complete view of every property, bringing together stock condition, compliance, planned investment, damp and mould, energy performance and repair history into a single platform.

With integrated compliance management, organisations can confidently manage gas safety, electrical testing, fire safety, asbestos, legionella and lifting equipment inspections whilst maintaining a complete audit trail — covering the asset register, stock condition surveys, planned maintenance, capital programmes, lifecycle management, investment planning, Awaab's Law monitoring, EPC management, compliance dashboards, risk scoring and 30-year business planning.

Repairs management and contractor portal

Propsys360 brings repairs teams, contractors and residents together through a single connected platform. From initial diagnosis through to completion, every repair is managed using structured workflows, real-time scheduling and complete asset history. Contractors receive jobs electronically, update progress in real time and provide evidence directly from site.

Covers responsive, planned, void and communal repairs, aids and adaptations, damp and mould repairs, a diagnostics engine, dynamic scheduling, the contractor portal, mobile operatives, job and materials tracking, appointment and variations management, quality inspections, performance monitoring, resident notifications, photo evidence and first-time fix reporting.

Income management

Income management is most effective when it combines financial control with early resident support. Propsys360 provides a complete view of rent accounts, payment behaviour, arrears risk and tenancy information, helping teams intervene earlier and support residents before issues escalate. Automated workflows prioritise cases, manage payment arrangements and ensure colleagues focus on the accounts that need attention most.

Covers rent accounting, arrears management and workflows, service charge management, payment plans, Direct Debits, Universal Credit support, Housing Benefit management, income forecasting, resident communications, court preparation, legal referrals, collection strategies, payment portals, refund and recharge management, financial reporting and risk scoring.

Case management

Housing providers manage thousands of resident interactions every year. Propsys360 ensures every case is managed consistently, efficiently and transparently. A single case management framework supports complaints, ASB, safeguarding, domestic abuse, damp and mould, legal actions and tenancy breaches, with automated workflows guiding colleagues through every stage while ensuring policies and service standards are followed.

Integrated SLA monitoring helps organisations meet regulatory requirements, including Awaab's Law response times, whilst providing complete visibility for managers and leadership teams. Every interaction, document and action is recorded, creating a complete history that improves accountability and reduces organisational risk.

Customer self service

Residents expect the same digital experience they receive from banks, retailers and utilities. Propsys360 Customer Self Service gives residents secure, 24/7 access to the services they use most, whilst reducing demand on housing teams — reporting repairs, tracking appointments, managing rent accounts, viewing statements, making payments, updating household details and communicating directly with their landlord through a single portal on mobile, tablet or desktop.

Every interaction is connected to tenancy, repairs, income and case management, so residents only need to tell their story once. Real-time updates reduce avoidable calls and provide complete transparency throughout the customer journey.

Intelligence and insight, with Lintel360.ai

Housing organisations don't suffer from a lack of data — they suffer from a lack of visibility. Lintel360.ai sits across the entire Propsys360 platform, analysing information from assets, repairs, tenancy, income, compliance and customer services to identify trends, risks and opportunities that would otherwise remain hidden.

Lintel360.ai lets any housing officer — from repairs to rent, to the CEO — ask their data a question in plain English and get a trusted, auditable answer in seconds, with every answer showing its generated SQL for full auditability. Proactive agents flag rising voids, arrears spikes and expiring certificates before anyone asks. Data stays in your own Azure tenant — the AI only ever sees the schema, never resident records — and role-based access ensures repairs, rent and executive users see only what they should.

It comes with six capabilities out of the box: natural-language queries, proactive agents, regulator-grade outputs (one-click TSM returns, Awaab's Law watchlists, Consumer Standards packs), privacy by design, explainability built in, and role-based access — available in your browser, embedded in your existing portal, surfaced inside Microsoft 365, or via direct API.