Dynamics CRM & Dynamics 365 - The Best of Both Worlds
Notting Hill Genesis turned to us to modernise its end-user journeys and legacy applications in order to better meet the needs of its customers and colleagues.
Notting Hill Genesis
Dynamics CRM & Dynamics 365 - The Best of Both Worlds
Future-Proofing
Systems Integration
Excellent User Experience (UX)
Challenge
Notting Hill Genesis turned to us to modernise its end-user journeys and legacy applications in order to better meet the needs of its customers and clients. We partnered with them to develop a road map focused on leveraging modern cloud engineering practices to bring in process efficiencies, workforce agility, and a future-ready state of technology and built application modernisation teams. The company had been using a legacy on-premise version of Microsoft Dynamics CRM. Dynamics CRM is no longer a supported Microsoft product, but NHG wanted to stay with the Microsoft Dynamics platform while having access to the latest features and functionalities available as part of Microsoft Dynamics 365 online. They needed an experienced digital partner that could deliver seamless data migration with minimal fuss.
Solution
We provided NHG with the necessary cloud expertise, agile program management and systems integrations. We took operational responsibility for development on some of the crucial journeys with the Microsoft Azure platform. This technology powered the vision of cloud-native solutions, thus enabling rapid deployment of the NHG's banking services along with seamless integration with the rest of the digital and data platforms. By leveraging Microsoft Azure managed services, we gained the cybersecurity and infrastructure resilience they needed to instil customer confidence and meet the company's high security and performance requirements. Collaboration and cross-functional understanding were pivotal in making sure multiple interdependent streams could work in parallel effectively. For Dynamics CRM migration, through consultancy and planning, we were able to strategise a migration plan that avoided business interruption during this complex process. Our planning process successfully mitigated the risks inherent in a Dynamics CRM migration.
Result
Through application modernisation, Neo Technology provided the organisation with an enhanced user experience (UX), improved security protocols, streamlined development integration, and systematic information sharing among teams, enabling them to use cloud technology to help organisations unlock their full potential. By partnering with Neo on Dynamics CRM, the housing association achieved a seamless, secure migration of high-volume CRM data with minimal, planned service disruption for critical customer-facing systems. With cloud migration, we successfully delivered a platform fit for the future of housing association members and future-proofed with the capability for advanced online customer service.
Testimonial
What Our Customers Say
Rajiv Peter
Chief Information Officer at Notting Hill Genesis
"Notting Hill Genesis is on a complex digital transformation journey and needed a partner who could add new agile global teams and bring in the latest technology solutions that the cloud offers. The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business while achieving substantial industry cost savings. Their integrated agile project teams deliver across a range of business requirements in partnership with our Product Owners, such as System Enhancements, Data Integration & Cloud Migration, enabling Notting Hill Genesis to accelerate our digital transformation goals."
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What's inside
- Where CRM and ERP overlap, and where they must not
- Choosing one platform or two
- The integration cost nobody budgets for
What housing providers say
Named people at named organisations, in their own published words.
“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Jake Le Page Head of Building Safety Regulations Notting Hill Genesis
“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Wayne Human Head of IT Change Sage Homes
“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
Philip Wragg Infrastructure Programme Manager
“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Group CIO Notting Hill Genesis
Related proof
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