Asset management made simple

One register, kept alive

One trusted digital list of homes, blocks and components with a Unique Property Reference Number, updated the same day a job replaces something. Every visit, survey and repair updates one record, so tomorrow's decisions are easier — not a static list that's out of date by the time anyone reads it.

Surveys that change what you do

Digital stock condition, Fire Risk Assessment and Electrical Installation Condition Report surveys create actions with photos and notes attached — not reports that sit on a shelf until the next audit.

Compliance you can see

Gas safety records, EICRs, FRA actions, water hygiene checks and lifts under LOLER, linked in one place, showing what's due soon and what's overdue — rather than chasing down which system holds which certificate.

What good digital asset management looks like

Keep homes safe. Gas, electrical, fire door and alarm checks stay on time. Evidence is stored against the right home or block, with photos attached. "Due soon" and "no-access" alerts are flagged automatically, with follow-up attempts recorded.

Fix things properly. Records show make-safe first, aiming for a first-time fix with the right parts. Repeat failures are tracked and trigger a replace-not-repair review, rather than another temporary patch.

Plan bigger jobs well. Scheduling tools group work by block and patch to cut re-visits. Void homes meet an agreed standard with photos before handover. A long-term digital plan shows where money goes and why, reviewed each year.

Common problems, and what actually fixes them

Different homes, different challenges

Houses, low-rise blocks, towers and sheltered schemes fail in different ways, and a single digital record helps catch the pattern early in each case:

• Houses (terraced, semi, detached) — condensation, damp and mould from poor ventilation, leaking roofs and gutters, old boilers. Digital scheduling for LGSR and EICR checks, with loft insulation, extractor fans and water ingress captured with photos.
• Low-rise blocks — communal doors that don't close, stairwell lighting, bikes blocking escape routes, leaks between flats. Digital tracking closes out fire door and signage actions fast, with meter-cupboard and asbestos notes logged.
• Mid/high-rise blocks — lift outages, smoke and heat vent systems, fire-door integrity, water tanks and roof plant. LOLER lift tests logged digitally and on schedule, smoke control and dry riser tests recorded, permits for noisy works logged with resident communications attached.
• Sheltered and extra-care — personal alarm systems, evacuation plans, mobility access, Legionella risk in low-use bathrooms. Digital evidence proves cause-and-effect between alarm zones, checks scheduled at suitable times, reasonable adjustments logged.

Why this matters

Getting things right, putting things right, and learning from outcomes are, in the Housing Ombudsman's own words, the marks of a good landlord. A single digital asset record is what makes that possible in practice — safe homes, clear updates to residents, and one trusted record that holds up when a regulator or a board asks for evidence.