One housing team, from strategy through to support

Strategy, build, integration, migration and support — delivered by people who have done it in housing before, and who stay once it is live.

A workshop session at a whiteboard
  • Notting Hill Genesis
  • A2Dominion
  • Westward
  • Kāinga Ora
  • Raven Housing Trust
  • Inclusion Housing
  • City of Westminster
  • Sage Homes
  • HAUSIN

More of the platform

Each part of Propsys360 works from the same tenancy, property and person record, so nothing is re-keyed and nothing drifts out of step. Most providers start with one or two and add the rest as their existing contracts end.

Integration Platform & Tools

Fits what you already run

Propsys360 connects to the housing, finance, field and compliance systems you already use, orchestrates the processes between them, and replaces the legacy platforms you want to leave behind.

25+Systems we integrate with 15+Systems we migrate from
  • Microsoft and data
  • Finance and payments
  • Repairs and contractors
  • Residents and compliance
See all integrations and open standards →

Trusted housing technology for housing associations, councils and public-sector landlords

  • 557KTenants supported
  • 1.5M+Repairs managed
  • £57M+Repairs processed p.a.
  • 4.75MCustomer cases
  • 500KArrears cases managed
  • G-Cloud 15 Supplier
  • Microsoft Solutions Partner
  • Cyber Essentials Plus Certified
  • Cyber Essentials Certified
  • ISO 9001
  • ISO 27001
  • ISO 20000-1
  • ISO 14001

The difference it makes

82%of tenant contact handled through self-serviceProportion of tenant interactions resolved via the resident portal rather than the contact centre
30%saved on maintenance and support costsMaintenance and support spend after triage, scheduling and contractor management were brought together
50%of core processes automatedCase management deployment — proportion of routine tenancy tasks handled without manual steps

Source: Results reported by housing providers using Propsys360; illustrative where stated. Individual results vary.

What housing providers say

Named people at named organisations, in their own published words.

“We realised that we had a gap around the golden thread of data, in terms of the availability and accessibility of the data we held in seventeen different systems… That meant colleagues could immediately see all non-compliant properties.”
Notting Hill Genesis logo

Jake Le Page Head of Building Safety Regulations Notting Hill Genesis

“Neo brought strong Dynamics 365 expertise, worked collaboratively with our internal teams and applied Microsoft best practice within a live operational environment… We would be pleased to recommend them as a Microsoft Dynamics 365 partner within the housing sector.”
Sage Homes logo

Wayne Human Head of IT Change Sage Homes

“The successful deployment of this solution has significantly increased transparency and improved the operational efficiency of our contact centre, allowing us to deliver greater value to our customers.”
VIVID

Philip Wragg Infrastructure Programme Manager

“The Neo Technology model allows us to scale our development capacity, accelerating our transformation programmes while future-proofing our business, while achieving substantial industry cost savings.”
Notting Hill Genesis logo

Group CIO Notting Hill Genesis

Proof from housing providers

See Services working

Thirty minutes, walked through by the people who deliver it. Bring your questions.

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